Workshop Supervisor

Computacenter • Hatfield


Life on the team

Are you an experienced Supervisor with a passion for I.T looking for your next challenge? Would you like to work for an organisation who support you in your career and development, if you answered yes and you are looking to work in a full time environment then this role could be just for you!

The SWAP Centre is a fast-paced environment with various customer builds that we support throughout the SWAP build and repair cycle function, we are introducing this role to support the SWAP operation on a day to day basis. Your duties will include: - Workflow management to meet the demands of our customers, effective people management, productivity management and SLA/OLA delivery. You will escalate any issues that may affect delivery to our customers, and you will be extremely well organised in your approach to Asset tracking and traceability of those assets. Driving operational efficiency with your team of engineers will be high on your priority list. You will be an excellent communicator and deliver against the core values of Field and Lifecycle Services. You will embrace change and be an advocate of our values and pass these values onto your teams.

Monday – Friday working hours to be discussed at Interview
37.5 Hours per week
Competitive salary and Company Benefits

What you'll do
• First point of contact for all Engineering staff for query resolution and support.
• Management of Productivity, Progression, Break Times and Induction.
• Engagement with the FLS Management Team to deliver local objectives against the plan.
• Identify talent and train external staff on local processes and procedures.
• Be a role model for the SWAP Centre and demonstrate core management behaviours.
• Excellent attention to detail and accuracy must be a priority, especially with customer Assets.
• Workflow management and meeting demands.
• Able to produce presentations to the Wider Management team on engineering performance and department KPI’s.
• Coordinate, attend and contribute in team meetings
• Be an ambassador for the department during the FLS Tours
• Must have a desire to improve and offer alternative ways of working that offer increased service or cost savings.
• Must live and breathe the core values of 6S Workplace Organisation
• Work within the ISO9001 standards

What you'll need

• Strong attention to detail
• Team player
• Have good leadership skills
• Good coping skills
• Be able to motivate self and the team
• Experience in building effective relationships and Team working
• Excellent Administration experience
• A confident, professional, positive and proactive approach
• Ability to multi-task and prioritise workload
• Customer care – ability to listen and understand the customers’ needs
• Excellent communication skills both written and oral
• Able to apply initiative and have integrity
• Pro-active approach to self-development
• First Aid
• Fire Marshall
• Security Clearance

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued and a sense of belonging which is what we strive to achieve.​

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision, our values, and you bring the experience and skills we need.​

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit and retain disabled staff. We welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.​

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Your working environment
Meet your recruiter
Daniel West

Daniel West


Sounds interesting?

Apply now