Third Line Analyst - Middleware

Computacenter • Hatfield, Nottingham

Hatfield, Nottingham

Life on the team

We are looking for an experienced Third Line Middleware Analyst, with additional Linux skills preferably, who will join a team supporting major customers.

This opportunity can be based in Hatfield, Nottingham or Milton Keynes.

The Middleware Technical Operations service delivers proactive management and maintenance under BAU of the core technologies, ensuring contracted service availability and is backed by service level agreement. Consultation and project work is part of our non-standard service offering along with additional out of hours support coverage for major incidents. The management principles based on ITIL best practice ensures consistent delivery across all technologies and from each service location.

The ideal Candidate will have a demonstrable experience providing specialised support of Middleware technologies. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to face and on the telephone, whilst having the ability to assess and prioritise tasks without close supervision is essential.

What you'll do
• Designing, developing and deploying of Middleware technologies
• Offering solutions and workarounds to incidents/problems
• Working to SLAs and deadlines
• Review of services and application delivery
• Prioritising and managing several tasks at a single time
• Establishing a good working relationship with wider teams and customers alike
• Keep up to date with advancements in technology
• Work with a variety of customers to gain a detailed understanding of their requirements
• Providing On-Call Out of Hours Support
• Willingness to travel
• Document writing / process creation
• Hybrid working – minimum 2 days per week attendance in the office

What you'll need
• Microsoft Windows Server 2012-2019
• Linux e.g. RHEL/AIX
• Experience of working with NetIQ eDirectory / Access Manager
• Support of LDAP infrastructure
• Experience of supporting GlobalScape EFT
• Experience of supporting WebLogic
• Experience of supporting file transferring application
• Experience of supporting MoveIT
• Installation of Middleware components
• Support of Middleware components

Desirable Knowledge, Key Skills and Critical success factors
• Self-Driven Individual with the capability to break out of their comfort zone and technology area
• Knowledge/Understanding of good information security practice from a technical and management perspective
• Demonstrable knowledge of ITIL v4/3, ISO 20000 and ISO2700
• Excellent communication skills at all levels
• Excellent decision making/problem solving skills
• Strong planning and organisation skills
• Pearl/BASH scripting and coding experience
• Able to pass standard vetting

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Knowledgeable and experienced leaders

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.


Our culture of collaboration. We believe in sharing knowledge, coaching each other, and encouraging the thoughts and views of others. It’s the way fresh thinking is refined, and new innovative solutions are developed.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.


From ServiceNow technical training and professional certifications to soft skills training and on-the-job coaching, the learning opportunities available within the ServiceNow Centre of Excellence are second to none. And no matter how busy we all are, we ensure time is ringfenced each working day to ensure that everyone has time for their training and personal development.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued and a sense of belonging which is what we strive to achieve.​

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision, our values, and you bring the experience and skills we need.​

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit and retain disabled staff. We welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.​

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Your working environment
Meet your recruiter
Annette Marshall

Annette Marshall


Michael Richards


Sounds interesting?

Apply now