Third Line Analyst - Wintel

Computacenter • nationwide call

nationwide

Life on the team

A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Security Cleared (minimum SC) Third Line Analyst (Wintel) who will join a small team supporting a several distinct customers from our Computacenter Office in Milton Keynes. This role will be primarily focused on delivering a BAU/Project services within a shared service delivery model.

What you’ll do

The ideal Candidate will have a minimum of 5 years’ experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to face and on the telephone, whilst having the ability to assess and prioritise tasks without close supervision is essential. A willingness to learn new technologies and adopt new processes is key.

The key responsibilities of the role include:

Designing, developing and deployment of technologies on Windows Platforms
Offering solutions and workarounds to incidents/problems
Working to SLA’s and deadlines
Review of services and application delivery
Prioritising and managing several tasks at a single time
Establishing a good working relationship with wider teams and customers alike
Keep up to date with advancements in technology
Work with a variety of customers to gain a detailed understanding of their requirements
Providing Remote On-Call Out of Hours Support
DV or SC Clearance or the ability to secure clearance will be needed

What you’ll need

The Candidate should have experience in the following:

Microsoft Windows Server (2008, 2012, 2016 & 2019) – including server core
Core Windows infrastructure components (DHCP, Windows failover clustering, etc.)
Active Directory experience: Group Policy Objects (GPO), Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos
Understands the interdependency between Active Directory and DNS
PKI and Certificate Management
Quest Tools (Active Roles, Change Auditor, Recovery Manager)
Anti-virus technologies (SCEP, Defender.)
Server hardware including HP, Dell and Cisco UCS
DV or SC Clearance is essitential

Desirable

Scripting (PowerShell, VB, etc.)
Exposure to Virtualisation technologies VMware and Hyper V.
Exposure to Messaging technologies
Azure AD technologies including Azure AD Connect, ADFS, Azure SSO and PIM

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Sharing knowledge

We organise several events and initiatives, such our UK Professional Services Conference and ‘Lunch and Learn’ sessions, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, Percipio, and much more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued and a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision, our values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit and retain disabled staff. We welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.