Senior Customer Engineer

Computacenter • London

London

Life on the team

Our field engineering team comprises of over 40 engineers covering the UK for 60+ customers. The service is 24/7/365 and is a varied role covering end user, branch and retail, datacentre, and networking. We require a mobile engineer to cover the London area.

What you'll do

Senior Customer Engineers provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. Senior Customer Engineers can also provide basic Wintel server installation, configuration, administration, and break fix repairs. A Senior Customer Engineer is hardware and software skilled and accredited through the appropriate vendor training programs.

Typically, Senior Customer Engineers provide 2nd line desktop support for Windows operating system environments, and Microsoft applications and can be engaged to install pre-designed basic Wintel server solutions. They can also provide break-fix services to end-user computing, servers, and printers.

This is a mobile role so a clean UK driver’s license is required, and you must be willing to travel to various sites, therefore, you will be entitled to a car allowance.
4-8 weeks training
Start date by 01/07/2023
BAU and out of hours, currently this is worked on 1 in 4-week rota pattern.
With out of hours, 1 to 2 calls midweek, a couple at the weekend but 50% of the calls are prescheduled.

Our UK shared field service team deliver an Out of Hours service for several customers. By their nature, these incidents are business critical for our customers and tend to be a combination of –

Pre-arranged Datacentre outage work – Pure Storage, Markit, Amlin, TFL
Retail support – Verizon
Customer business critical intervention required – Telefonica

You`ll work within a busy team of 7 engineers covering London.
You`ll be scheduled tasks from our central scheduling team using a mobile app. This is currently Cognito but will be replaced in 2023 by ServiceNow.
The tasks will be a combination of simple swaps, break/fix and builds working in a combination of end user, retail, and datacentre customer locations.
Shifts run between 7am and 7pm, 7.5 hour working day but typically 8.30am to 5pm.
You’ll be expected to go through several customer clearances as well as government SC clearance.
You’ll be expected to work through the TRG core accredited training (Dell, Lenovo etc.)

What you'll need

Good break/fix skills - ability to diagnose and repair servers, laptops, and desktops to modular level.
Experience of operating in a datacentre
Good level of networking skills, ability to configure routers and switches.
Good working knowledge of Windows 10 and Microsoft apps
Must have the appropriate vendor accreditations for HP and Lenovo to claim warranty repairs.

About Us

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Sharing knowledge

We organise several events and initiatives, such our UK Professional Services Conference and ‘Lunch and Learn’ sessions, that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, access to our on-the-go immersive learning platform, Percipio, and much more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued and a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision, our values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit and retain disabled staff. We welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.