Second Line Analyst

Computacenter • Hatfield, Nottingham

Hatfield, Nottingham

Life on the team

A new and exciting opportunity has arisen for a Data Analyst to join Asset Management service based in Hatfield, Hertfordshire.

The Asset Management service is based on ITIL best practice and has the primary objective of building an inventory of a customer’s IT estate, that helps organizations track Assets through their end-to-end life cycle, lowering IT costs, reducing IT risk, and improving their productivity. The service is integral to other ITIL Service lines such as Patch Management, Vulnerability Management, Break/Fix and Billing to name a few. There are 66 members of Group Asset Management under Business Process and Optimisation. We service 3+ Million Assets for 33 customers across 5 countries

The role is working for a fast-growing team in a hybrid working model that would involve working from home and travel into our Hatfield office 2-3 days a week.

What you'll do

  • Maintain databases to the required level of detail
  • Perform audit tasks
  • Complete work tasks for accounts following defined work instructions
  • Reports and escalates data exceptions to Senior (Data) Analyst
  • Completes Non BAU tasks as directed or assigned by Team Leader
  • Performs audits tasks including where necessary plan and conduct physical onsite audits
  • Completes any necessary service or account metrics
  • Awareness of the Customer Service Profile which includes the Service Plan

What you'll need

  • You must be eligible to undergo SC cleared
  • Advanced Excel skills using formulae such as VLOOKUP, XLOOKUP advantageous
  • Good Microsoft office skills
  • Excellent attention to detail
  • Previous data analysis skills advantageous
  • Experience of managing asset registers
  • ITIL Foundation Qualified advantageous
  • Some understanding of Asset & Configuration processes advantageous
  • Experience in Asset & Configuration CMDB’s desirable

What we will give you

  • Excellent training opportunities to progress professional career
  • Excellent track record in offering opportunities for progression internally
  • Opportunity to work for an award winning and leading Technology Partner
  • Diverse and inclusive team

About Us

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued and a sense of belonging which is what we strive to achieve.​

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision, our values, and you bring the experience and skills we need.​

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit and retain disabled staff. We welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.​

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Your working environment
Meet your recruiter
Annette Marshall

Annette Marshall


Michael Richards


Sounds interesting?

Apply now