Order Management Associate

Computacenter • Edinburgh, Hatfield

Edinburgh, Hatfield

Life on the team

Group Technology Sourcing (GTS) is commercially minded customer service function accountable for delivering great experiences for our customers in the sourcing of their technology requirements.

With a team of over 600 colleagues across the Group we have a range of skills focussed in pre-sales, order management and the post sales operational space. Our teams have a deep understanding of Computacenter's customer needs and contracts. We support the growth agenda by working closely with GTS, Country Unit Sales and Delivery colleagues to ensure that we have the right skills and alignment to support both retention and growth of customers.

This fun and friendly team provide effective and efficient support to our sales team and clients to ensure Computacenter’s high standards and customer centric values are achieved with every enquiry and order we receive.

You’ll be joining a fun, inclusive and diverse team which will be focused on your development.

You'll join us on a 12-month training programme where you'll learn and gain the experience you need to excel in your role and work towards your professional goals.

You’ll also get:

  • A competitive basic salary
  • Hybrid-working – 2 days per week working from home post training
  • The option to buy additional holiday
  • Health and well being benefits including a virtual GP service
  • Exclusive discounts from our technology partners (HP, Dell, Apple etc)
  • And much more…….

What you’ll be doing

  • Processing high volumes of customer orders accurately with team SLA targets
  • Ensure the accuracy of all orders to ensure they are correct to quote, configured correctly, in line with sourcing supply
  • Ensure all pricing agreements and discounts are applied to customer orders
  • Liaise with customer management team and sales team if there are any issues with order or specifications
  • Liaise with suppliers and 3rd party partners to ensure the delivery of orders
  • Ensure compliance of orders ie overseas/global orders
  • Processing returns and ensure credits are processed on system
  • Resolving any order/invoicing queries.

What you’ll bring

  • Previous experience in a high-volume order processing and/or data entry role
  • Experience in handling large and complex customer orders/projects
  • Able to provide outstanding customer service
  • Must have excellent attention to detail and problem-solving skills
  • Must be able to work on own initiative
  • Strong communication skills with the ability to build effective relationships
  • Able to work to deadlines
  • Knowledge of project coordination is desirable but not essential.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued and a sense of belonging which is what we strive to achieve.​

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision, our values, and you bring the experience and skills we need.​

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit and retain disabled staff. We welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.​

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Your working environment
Meet your recruiter
Daniel West

Daniel West


Sounds interesting?

Apply now