Service Design & Transition Specialist (Platforms & Services)

Computacenter (UK) Ltd • Hatfield

Hatfield

213992-en_GB

Life on the team

Service Design and Transition Specialist

Ideally Hatfield based - other CC sites may be considered

The Service Design & Transition Manager delivers the design and transition of IT services, ensuring they align with business objectives, ITIL best practices, and operational readiness. The role is responsible for ensuring services meet business requirements and are fully operational upon deployment.

What you’ll do

Service Design & Transition Planning – Define and implement processes for designing and transitioning new or changed services to ensure alignment with business objectives.
Delivering Business-Focused Service Design – Ensure IT services are designed to drive measurable business outcomes, improve operational efficiency, and enhance the user experience.
Seamless Service Transition for Operational Readiness – Implement transition plans that guarantee smooth deployment, reducing downtime and maximizing service stability.
Service Documentation & Knowledge Transfer – Maintain service models, workflows, and operational readiness documentation.
Stakeholder Engagement – Facilitate communication between project teams, service owners, and operational teams to ensure seamless transitions.
Risk & Compliance Management – Assist in risk assessments and ensure adherence to ITIL and governance frameworks.
Service Acceptance & Readiness – Ensure new services meet operational readiness criteria, including SLAs, support models, testing and performance benchmarks.
Change & Release Coordination – Work with Change and Release Management to ensure controlled deployment of new or modified services.
Service Portfolio Management – Ensure services are designed with consideration of the broader service portfolio, minimizing duplication and optimizing efficiency.
Drive and Initiative – Ability to manage a wide ranging workload over extended periods using on own initiative.

What you’ll need

Essential:

ITIL 4 Foundation
Strong knowledge of ITIL Service Design and Transition processes/practices.
Experience in delivering service transition in an IT environment.
Experience in delivering service designs in an IT organisation.
Ability to document service requirements and operational models in clear designs.
Excellent stakeholder management and communication skills.
Knowledge of ITSM tools and service delivery frameworks.

Desirable:

Broader ITIL qualifications
Experience in an agile environment

Critical success factors:

Effective design and implementation of new services that meet business and operational needs.
Successful transition of services with minimal disruption.
Clear service documentation and knowledge transfer.
Strong stakeholder engagement and alignment with business needs.
Continuous improvement of the service transition process.
Compliance with ITIL and governance frameworks.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.