Solution Architect (ServiceNow)

Computacenter (UK) Ltd • Hatfield, London, Milton Keynes, Reading

Hatfield, London, Milton Keynes, Reading

213091-en_GB

Life on the team

We are looking for an experienced Solution Architect (ServiceNow) to join our team and lead the design and delivery of ServiceNow-based digital solutions.



The ideal candidate will combine deep knowledge of ServiceNow platform modules (TPSM, FSM, ITSM, CSM, HRSD, App Engine, experience portal) with a strong integration background across enterprise platforms, third-party suppliers, and customer-facing solutions.

This role plays a critical part in delivering a seamless digital experience across business, employee, and partner journeys.

What you’ll do

  • Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments.

  • In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD.

  • Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms).

  • Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware.

  • Align portal design with user personas, customer journeys, and accessibility best practices.

  • Guide cross-functional teams across design, development, and deployment, ensuring architectural coherence.

  • Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment.

  • Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems.

  • Contribute to governance forums, design reviews, and solution assurance processes.

What you’ll need

  • Proven track record in designing and implementing Experience Portals

  • Strong background in enterprise integration, including:

    - REST/SOAP APIs

    - IntegrationHub / Flow Designer

    - Event-driven and asynchronous patterns

    - External customer and supplier platforms

  • Experience in enterprise identity, authentication and role-based access controls.

  • Ability to work collaboratively across business and technical teams to drive outcome-focused architecture.

  • Integration with intelligent locker solutions (e.g., for field service, click-and-collect, returns, or logistics scenarios).

  • Experience with SAP integration, Salesforce, or third-party field service and logistics platforms.

  • Familiarity with domain separation and multi-tenant ServiceNow environments.

  • ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules).

  • Knowledge of enterprise architecture standards and Agile/DevOps practices.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

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Meet your recruiter
Annette Marshall

Annette Marshall