Supervisor

Computacenter (UK) Ltd • Hatfield

Hatfield

215041-en_GB

Life on the team

We are now looking for a SWAP Workshop Supervisor to join our team in Hatfield looking after a team of 7, so who are we.

We are a global team of highly experienced and skilled technicians and operational managers collaborates with our worldwide partners to deliver field and onsite services as part of our core service offerings.

Working as a SWAP Workshop Supervisor you will be based in our Global Headquarters and be on site 5 days a week working 10am -6pm.

What you’ll do

The role will be supporting operations reviewing daily workloads
First point of contact for all Engineering staff for query resolution and support.
Management of Productivity, Progression, Break Times and Induction.
Engagement with the FLS Management Team to deliver local objectives against the plan.
Identify talent and train external staff on local processes and procedures.
Be a role model for the SWAP Centre and demonstrate core management behaviours.
Excellent attention to detail and accuracy must be a priority, especially with customer Assets.
Workflow management and meeting demands.
Able to produce presentations to the Wider Management team on engineering performance and department KPI’s.
Coordinate, attend and contribute in team meetings
Be an ambassador for the department during the FLS Tours
Must have a desire to improve and offer alternative ways of working that offer increased service or cost savings.
Must live and breathe the core values of 6S Workplace Organisation
Work within the ISO9001 standards

What you’ll need

Strong attention to detail
Team player
Have good leadership skills
Good coping skills
Be able to motivate self and the team
Experience in building effective relationships and Team working
Excellent Administration experience
A confident, professional, positive and proactive approach
Ability to multi-task and prioritise workload
Customer care – ability to listen and understand the customers’ needs
Excellent communication skills both written and oral
Able to apply initiative and have integrity
Pro-active approach to self-development
First Aid
Fire Marshall

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.