214159-en_GB
Life on the team
Location: Hatfield/Hybrid
Hours: Full-time role, 37.5 hours per week (Mon-Fri)
The Delivery Management Office (DMO) is a function of the Office of the Chief Information Officer (OCIO) team within Computacenter’s Group Information Services (GIS) and supports colleagues in various locations globally.
We act as specialists in governance to support project, programme and portfolio managers to ensure appropriate governance is in place for a wide variety of waterfall programmes and projects as well as Agile product delivery. We develop best practice whilst also recognising the need for a pragmatic approach to project management - all projects are different and may require flexibility to meet the stakeholders’ needs & required outcomes.
Promoting a culture of collaboration & continuous improvement is important within the DMO. Although we are a relatively small team, we make a difference, and we care about providing the highest level of service. We deliver on our promises and remain focused on achieving exceptional outcomes, value & experiences.
The DMO team are uniquely placed within GIS. We are involved with a multitude of projects end to end, from small internal infrastructure projects to new customer or acquisition projects and complex, strategic programmes of work across multiple business areas, countries and technologies. This provides an excellent opportunity for individuals to develop a broad understanding of Computacenter, which could greatly support your future career aspirations.
The DMO function is currently undergoing a framework and process review as part of the GIS transformation, to ensure that we can implement and provide governance with agility. Flexed to the appropriate level depending on the projects size and complexity. It is an exciting time to join the team and to bring your own perspective and DMO experience, to assist us in maintaining a first-rate level of service for Computacenter’s GIS of the future.
Teamwork, knowledge-sharing and proactivity are essential to be a success within the team. Team members are currently based in the UK with the Hatfield office being the ‘hub’. Hybrid working is the norm; however, this will vary depending on specific projects/work activities.
What you’ll do
- Build understanding and confidence in the governance framework(s) & associated tools such that you can perform your role effectively, as a recognised subject matter expert.
- Contribute to improvements and maturing the new governance framework
- Champion, embed and work to support the evolution of our governance framework(s), actively seeking feedback from across GIS.
- Undertake quality assurance activity to maximise the effectiveness of the governance approach, working with delivery teams to ensure compliance.
- Provide timely, accurate support for a variety of requests relating to resource, systems access, budget codes, project setup, SharePoint and effort recording etc.
- Support the creation of reports, performance data and ad hoc reports – gathering & collating input, creating slide decks, using data to identify trends/remedial actions needed, arranging review meetings etc, as required.
- Financial governance activities, working with project, product and finance specialists within CC.
- Support positive communication and team-working within the team, actively contributing to Team Meetings & supporting colleagues as required.
- Operate as a subject matter expert on all governance related processes and templates, using your understanding of GIS to evolve adding value.
- Facilitate lessons learned activities.
What you’ll need
Required Skills:
- Proven experience of working in a project management office supporting the deliveries of complex technical programmes and/or Agile products in a global environment.
- Excellent time-management, stakeholder management & organisational skills.
- Proven ability to prioritise workload & multi-task as needed.
- Proven experience of working collaboratively to achieve required outcomes on time, to budget, to quality standards.
- Demonstrable experience in communicating with senior stakeholders with clear written and verbal reporting skills.
- Excellent numeracy skills and a keen eye for detail.
- Ability to confidently capture and use performance data and MI, aligning this work to KPIs and continuous improvement activities.
- Comprehensive understanding of project delivery methodologies, artefacts and terminology. PRINCE 2 and SAFe certification are desirable but not essential.
- Evidenced track record of executing compliance and assurance work, with a strong governance background.
Essential IT skills:
- Confident user of MS Office suite: Outlook, PowerPoint, Word and MS Teams, with recent and frequent experience of using Excel at an intermediate or advanced level.
- Experience of MS SharePoint desirable, specifically with permissions, and creating/maintaining SharePoint sites.
- Experience of using Visio is desirable but not essential.
