Second Line Network Analyst

Computacenter (UK) Ltd • Hatfield, Milton Keynes, Nottingham

Hatfield, Milton Keynes, Nottingham

214363-en_GB

Life on the team

If you’ve set your heart on a career in IT Networking, join Computacenter as a 2nd Line Network Analyst and you’ll find everything in place to help you realise your ambitions.

We’re Europe’s leading independent provider of IT infrastructure services, known for being open, upfront, and straightforward. You’ll always know what’s expected of you, have access to supportive managers, and be encouraged to grow and develop in your role.

At Computacenter, we offer a supportive environment where your voice is heard and your development is a priority. You’ll have access to cutting-edge tools, work with leading organisations, and be part of a team that values collaboration and innovation.

You’ll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing root cause analysis to managing change requests and supporting compliance, you’ll play a key role in keeping our customers’ environments running smoothly.

What you’ll do

Manage and resolve network incidents and service calls to meet SLA targets
Increase First Time Fix rates and reduce escalations
Monitor call queues and follow up with specialist teams
Support technical escalations and assist team members
Ensure accurate documentation and incident records
Participate in team meetings and contribute to service improvements
Use monitoring tools to track and resolve incidents
Support compliance, patching, and vulnerability management
Liaise with 3rd Line teams to drive service enhancements
Deliver small project work to customer timelines

What you’ll need

We’re looking for a team player with a passion for resolving technical problems and the ability to work independently. You’ll need:

Essential:

Experience in a 2nd Line Network Support role
Strong knowledge of Cisco technologies (LAN/WAN)
Relevant technical qualifications (e.g., CCNA/CCNP)
Eligibility for SC Clearance

Desirable:

Familiarity with firewalls, load balancers, and switches
Experience with technologies such as:Cisco, HP, Fortinet, Aruba, Palo Alto, Juniper, Checkpoint, NSX-T Cloud Networking, Azure Cloud Networking
Raritan Smart Lockers, ServiceNow

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.