Content Manager

Computacenter (UK) Ltd • nationwide call

nationwide

214824-en_GB

Life on the team

We are looking for an enthusiastic Portfolio & Design (P&D) Content Manager to support the development and maintenance of high-quality IT Managed Services bid content.

So, what do we do?

The P&D Content team forms part of the Operational Excellence function within Portfolio & Design. We are a growing team, with the primary objective of supporting our colleagues by driving efficiency and quality in the Managed Services bidding process.

As a Content Manager, you will be responsible for supporting the implementation of a consistent Content Strategy across the Portfolio & Design team, with a focus on quality, accuracy and consistency. You will own and manage content relating to Computacenter’s Group Managed Services (GMS) and generate new responses for customer questions relating to these services, maintaining an effective network of key contacts within GMS and the Group Development function to support efficient content creation and management.

The role will suit someone who is experienced in bid writing, knowledge management, or who has previous IT industry experience and a strong understanding of Computacenter propositions and services. Candidates should have a desire to work in an autonomous role; taking responsibility for your own performance and helping to drive the adoption of our content management tooling.

What you’ll do

Assimilate information extracted from Subject Matter Experts and re-write it into Q&A pairs/Responsive documents that are customer-centric and compelling
Rewrite existing documentation where necessary, ensuring services are clearly articulated and can be easily integrated into bid proposals
Generate new responses for Managed Services bid questions where none currently exist (e.g. for new and emerging customer requirements)
Ensure responses going into Responsive follow Computacenter brand style and tone guidelines
Refine and augment AI-generated content with relevant customer examples
Review and curate previously submitted bid content and make available within Responsive - ensuring only high-quality content is fed back into the repository
Act as an internal advocate for the knowledgebase within Responsive, helping to drive recognition, user adoption, and reputation for the system as a strategic asset
Develop strong, collaborative relationships with Product Marketing and Service Product Owners to develop new bid ready content

What you'll need

Bid writing and editing: strong command of grammar, tone and style
Content curation: skilled in sourcing quality content and reshaping it for reuse
Communication and collaboration: ability to communicate clearly and effectively to distil complex solution information from various SMEs
Time management: ability to curate and review content quickly to reduce lag between new content creation and its availability for reuse
Agility and stakeholder management: ability to quickly respond to internal customer requirements (from LDAs and Service Architects) and manage a network of internal stakeholders
Aptitude for technology: keen interest in emerging IT trends, including AI. Candidate must half a self-starter attitude for learning new concepts and confidently identify where new technology/processes could be adopted
Native-level English language

Previous experience

Experience creating, reviewing and maintaining bid/sales content for similar organisations
Desirable: knowledge and experience within the IT industry
Desirable: proficiency in French and/or German language
Desirable: experience in using Responsive / RFPIO response management software

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.