Senior Service Manager

Computacenter (UK) Ltd • Hatfield

Hatfield

214293-en_GB

Life on the team

Are you passionate about delivering exceptional IT services and building strong client relationships? At Computacenter, we’re looking for a Senior Managed Services Manager to lead the delivery of high-value managed service accounts. You’ll be the strategic interface between our clients and delivery teams, ensuring outstanding service performance, commercial success, and long-term growth.

What you’ll do

In a nutshell, you will be accountable for high value and complex IT Managed Services accounts.

As a main point of contact for the customer(s), you’ll cultivate and own key stakeholder relationships and be responsible for the account performance, P&L, contract compliance and risk, strategy alignment between the customer and Computacenter.

You'll provide leadership and management of the customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan.

Together with the Sales team, you will drive growth in the Contractual and Professional Services space delivered by understanding the customer’s objectives and challenges, and how to convert these into opportunities for Computacenter.

This looks like:

Leadership & Management: Lead and manage the Services teams, ensuring alignment with customer outcomes. Work closely with Delivery Leadership to ensure consistent and high-quality service delivery.
Stakeholder Relationships: Cultivate and manage key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.
Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.
Collaboration: Actively drive a One Team approach and Account Plan generation and delivery. Collaborate with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change.
Customer Experience: Manage the services improvement plan, focusing on the 'in life' transformation of service, contract, commercial, and technical outcomes. Drive initiatives to enhance customer experience.
Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee all aspects of the P&L. Track and manage commercial risks and obligations.
Professional Services: Involved in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.

What you’ll need

Experience of working in a customer aligned service management role within the IT services industry.
Experience of leading a team.
Strong understanding of customer strategy, industry trends, and business objectives.
Commercial acumen with strong experience managing P&L and contract performance.
Excellent communication and relationship-building skills.
Ability to drive strategic growth and manage complex service portfolios.
Collaborative mindset with a focus on team success and customer satisfaction.
Active interest in personal and team development.

Additional information

Country: UK

Location: Hybrid with frequent travel to Norwich

Hours: 37.5

Role Type: Permanent

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.