First Line Analyst

Computacenter (UK) Ltd • Nottingham

Nottingham

214414-en_GB

Life on the team

Due to a brand-new client win, we are seeking a number of qualified and customer-focused Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to undertake it.

The Support Analysts will form part of the MDM team, working within our 2nd line service desk. You'll provide support between 7am and 7pm, Monday to Friday on a rotating shift basis.

This opportunity will be based from either our Milton Keynes or Nottingham sites and you’ll need to be based onsite 5 days per week.

These roles are key in assisting with the transition and onboarding of a new customer account, with a view to continuing into BAU once the service goes live. Analysts will manage and support End User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenter’s customers, including issue investigation, support documentation, and technical coaching.

What you’ll do

Incident/Request Management – 80%

  • Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA.

  • Maintain technical knowledge and expertise associated with mobile platforms (iOS, Android, Workspace ONE).

  • Progress and close incidents to a satisfactory conclusion using the incident management system.

  • Liaise with team members and customers to ensure timely resolution of mobile-related issues.

  • Escalate potential service issues to the Team Leader as needed.

  • Support specific mobile technology projects as requested by the Team Leader.

Knowledge Management – 20%

  • Review and update mobile support documentation and procedures based on experience and feedback.

  • Share knowledge with colleagues and customers through direct communication and knowledge-sharing tools.

  • Proactively research mobile technology issues and solutions, documenting findings for team benefit.

  • Actively develop personal knowledge of emerging mobile technologies and solutions.

What you’ll need

  • Current SC clearance or the eligibility and willingness to undertake.

  • Experience in a Service Desk/Support role, ideally with a focus on mobile technology.

  • Strong understanding of mobile device ecosystems (iOS, Android) and MDM platforms – ideally Workspace ONE.

  • Familiarity with corporate IT environments and remote support tools.

  • Excellent troubleshooting and diagnostic skills for mobile hardware and software issues.

  • Strong customer service and communication skills, with a keen attention to detail.

  • Experience supporting remote users and managing mobile connectivity issues (e.g., VPN, Wi-Fi, cellular).

  • Ability to work collaboratively in a team and support colleagues effectively.

  • Commitment to customer satisfaction and ownership of issues through to resolution.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

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Meet your recruiter
Daniel West

Daniel West