Customer Delivery Manager

Computacenter (UK) Ltd • Birmingham, Hatfield, London, Milton Keynes, Nottingham, Reading, Salford

Birmingham, Hatfield, London, Milton Keynes, Nottingham, Reading, Salford

214941-en_GB

Life on the team

At Computacenter, we deliver IT services that matter — for people, businesses, and society. As a Customer Delivery Manager (In-life), you’ll be at the heart of that mission, making sure our customers experience the full value of what we do every day. You’ll be joining a collaborative, high-performing delivery team that takes pride in accountability, partnership, and long-term client success. Whether you’re leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible.

What you'll do

As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer — ensuring seamless service, continuous improvement, and measurable value
Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements
Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency
Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value
Oversee financial performance, from accurate forecasting to cost control — ensuring services remain commercially sound
Act as the primary interface for customer stakeholders, promoting collaboration and long-term trust
Lead, motivate, and manage delivery teams (both direct and virtual), while supporting capability development and engagement
Align with the broader account strategy, ensuring Computacenter delivers as one unified team

What you’ll need

We’re looking for a delivery leader who’s customer-obsessed, commercially astute, and thrives on making a tangible difference
Experience managing live services with an ITIL Foundation (or higher) certification
You understand how IT services drive business outcomes — and how to align delivery with customer goals
Whether presenting performance insights or rallying a virtual team, you communicate with clarity and confidence
You're a role model — inclusive, supportive, and able to bring out the best in others
You're eager to get to the root of challenges, solve problems, and find new ways to add value
You work across boundaries, silos, and partners with a “One Team” mindset
You take accountability seriously, with a clear eye on customer satisfaction, financial health, and continual improvement

If you're looking for a role where you can lead with purpose, drive meaningful change, and be part of a supportive team that values growth — we’d love to hear from you.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.