Change & Release Manager

Computacenter (UK) Ltd • Hatfield, Milton Keynes, Nottingham

Hatfield, Milton Keynes, Nottingham

215458-en_GB

Life on the team

ITIL Change & Release Manager

Hatfield, Milton Keynes or Nottingham (2-3 days in the office)

Candidates - will require the ability to gain (or already have Security Clearance)

The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a client’s infrastructure and to minimize the Risk and Impact to their estate by using standardized methods and procedures.

What you’ll do

Define the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery.
Gather information and track status of all change requests and release implementations
Ensure all Requests for Changes are registered.
Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers.
Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
Ensure the change and release policy and processes are adhered to in the release of all changes into all environments.
Understand and analyse any impacts of, including scheduling risks, all projects that will introduce change to the production environments
Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change
Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes
Ensure process, procedure and work instruction documentation for Change and Release Management activities are correct and up-to-date
Distribute the change and release schedules and pipelines within agreed timeframes
Communicate technical change and release activities and impact to the business; providing performance data reporting, issues and review follow-up; and performing other duties as required such as ITIL process implementation support
Produce and distribute weekly change and release meeting minutes
Provide regular, robust and accurate reporting on change requests and release including exception reporting on high impact, aborted and unauthorised changes.

What you’ll need

At least 3 years of professional experience from several years of experience in the IT environment or a completed technical degree
Ability to build and maintain good relationships with all levels of service management, the customer and Computacenter’s internal service providers
Skills in the areas of IT Infrastructure Services and IT Service Management (ITIL)
Basic experience in the analysis, design and optimization of process flows
Ability to present performance measurably
Basic knowledge of common service management tools
ITIL V4 Foundation certification or experience as a process manager
The ability to work independently

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.