ServiceNow Technical Delivery Consultant

Computacenter (UK) Ltd • Hatfield

Hatfield

212774-en_GB

Life on the team

Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems.

The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.

While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.

What you’ll do

  • Perform a complex range of incident/problem management activities to meet business requirements.
  • Deliver fixes for incident-related issues through either configuration or development (codefix).
  • Escalate incidents in line with company processes to ensure demands are met.
  • Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.
  • Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.
  • Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
  • Identify own development needs in line with business objectives.
  • Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.
  • Act as a role model for colleagues with regards to technical and behavioural competencies.
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation.

What you’ll need

  • Strong understanding of ServiceNow best practices.
  • Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills.
  • Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc).
  • Extensive experience in IT Service Management, with a focus on incident management.
  • Experience of working in a SaaS environment.
  • Ability to effectively communicate with all levels of the organisation.
  • Be highly organised, meticulous, structured, and methodical in delivery.
  • Take full ownership of technical and business issues.

Additional information

Country: UK
Location: Hatfield – minimum two days per week onsite
Hours: 37.5 per week

Role Type: Permanent

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

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Meet your recruiter
Daniel West

Daniel West