International Customer Associate

Computacenter (UK) Ltd • Hatfield

Hatfield

213789-en_GB

Life on the team

We are now looking for an International Customer Specialist to join our team in the UK due to growth, you will be work remotely 2pm through to 10pm.

Joining the International business support team offers a unique opportunity to collaborate with diverse cultures, developing invaluable global business skills.

You will be part of a dynamic environment that fosters innovation and growth, making a real impact on our global operations for our worldwide customers.

What you’ll do

You’ll be responsible for the presales and post sales aspect of our international customers while ensuring a great customer experience and developing relationships with all stakeholders.

This will include:

Preparing pre-sales quotations in line with customer requirements working alongside our sales and vendor teams
Work closely with the lead account team to ensure the quantities and agreed pricing are consistent across quotes, PO’s and invoices
Work with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export with our Trade Compliance.
Prompt processing of orders, credits and rebills in SAP
Accountable for the management of customer stock (buy & store, Inventory and contract stock) and works closely with Partner Management and Configuration and Logistics to optimise stock levels
Supports standard customer reporting requirements as required (as identified through the standard service description)
Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly
Identifies and participates in process, customer optimisation projects both locally and with the lead country Customer Management and Account teams
Maintains systems awareness training to stay up to date for any changes
Maintains a sufficient level of understanding of exporting regulations to ensure compliance and correct tax handling
Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.

What you’ll need

Experience of working Sales Operations and Customer Service roles
Some experience in handling large, complex, and international customer orders and projects
Customer and sales orientation
Reliability, conscientiousness, sense of responsibility and initiative
Basic knowledge of project coordination
Ability to work in a team, on their own, with the ability to prioritise workload
Knowledge of the major IT manufacturers and their products
Adds value to team efforts by sharing knowledge and ideas
Able to articulate the service the customer requires and delivers to that standard
Can use active listening skills and probing techniques to understand the priorities and concerns of others
Strong communication skills
Willingness to travel
Some knowledge of SAP (SD Module), Salesforce, MS Office, E-Business Tools.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.