Service Desk Analyst

Computacenter (UK) Ltd • Milton Keynes

Milton Keynes

213515-en_GB

Life on the team

Job Title: Service Desk Analyst
Location: Milton Keynes, UK
Company: Computacenter
Job Type: Full-Time - This does cover a soft-shift pattern - 5 days

Additional Comments: Due to the level of security clearance required, only UK nationals will be considered.

About the Role:
Computacenter is seeking a motivated and customer-focused Service Desk Analyst to join our team in Milton Keynes. In this role, you’ll be delivering first-line IT support and exceptional service desk assistance to one of our key clients. If you’re enthusiastic about technology and thrive in a fast-paced environment, this could be the perfect role for you.

What you’ll do

  • Act as the first point of contact for all IT support queries via phone, email, or ticketing system
  • Queue Management
  • Troubleshoot technical issues and provide timely solutions or escalate as needed
  • Accurately log incidents and requests into the service management tool
  • Follow established procedures and knowledge articles to resolve issues
  • Maintain excellent communication with users throughout the resolution process
  • Support wider IT teams by identifying recurring problems and suggesting improvements

What you’ll need to

  • Previous experience in a service desk or IT support role
  • Strong communication and customer service skills
  • Basic understanding of IT systems, including Windows OS, Microsoft Office, and networking fundamentals
  • Ability to work under pressure and meet SLAs
  • A collaborative team player with a problem-solving mindset

Desirable:

  • ITIL Foundation certification
  • Experience supporting enterprise environments
  • Familiarity with remote support tools and service management platforms (e.g., ServiceNow)

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

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Meet your recruiter
Michael Richards

Michael Richards