Customer Strategy Director

Computacenter (UK) Ltd • Hatfield

Hatfield

213442-en_GB

Life on the team

As a Customer Strategy Director, you’ll be embedded five of our key customer accounts in France, working closely with Service Directors, Client Directors, and Group Managed Services to shape and drive transformation.

You’ll be a key figure in our Experience Management Office (XMO), helping customers evolve their services and realise long-term value through innovation, insight, and strategic alignment.

What you’ll do

  • Lead Transformation Strategy: Define and deliver a clear transformation vision for each customer, aligning Computacenter’s capabilities with their strategic goals.
  • Drive Service Evolution: Continually evolve the service portfolio, bringing innovation and best practice to the forefront of customer engagements.
  • Engage at C-Level: Build and maintain trusted relationships with senior stakeholders (C and C-1 level), acting as a strategic advisor and transformation partner.
  • Collaborate Across Functions: Work closely with GMS, Professional Services, Operational Excellence, and Sales to ensure a unified, value-driven approach.
  • Shape the Future: Influence customer strategy and IT direction, identifying opportunities for service improvement, innovation, and transformation.
  • Deliver Measurable Value: Ensure transformation initiatives are clearly articulated, tracked, and delivered to meet both customer and Computacenter objectives.

What you’ll need

  • Strategic Leadership: Proven experience in the IT sector in a senior services or transformation role, ideally within a multinational or complex customer environment.
  • Customer-Centric Mindset: A strong consultative approach with a passion for helping customers achieve their goals through service transformation.
  • Multinational Experience: Experience working across borders or a strong interest in international collaboration.
  • Language Skills: Fluent English is essential; French is a strong advantage.
  • Flexibility: Willingness to travel internationally on a regular basis.
  • Collaborative Spirit: A natural team player who thrives in a matrixed environment and leads through influence and vision.

Additional information

Country: UK
Location: UK – Flexible but must be open to regular international travel
Hours: 37.5

Role Type: Permanent

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

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Meet your recruiter
Daniel West

Daniel West