3rd Line Engineer - Patch Management (x2 hires required)

Computacenter (UK) Ltd • Hatfield, Milton Keynes, Nottingham

Hatfield, Milton Keynes, Nottingham

213124-en_GB

Life on the team

Location:  Hatfield / Milton Keynes/ Nottingham
Hours:  37.5 per week
Hybrid Working – Required to be in the office at least 2 days a week. Also, there may be requirement to be on customer site.
Role Type:  Permanent

Team / Service Overview

The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch on monthly / quarterly bases. Patch Management also provide software deployment to ensure all customer’s core applications are on the latest / supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team.

Patch Management is a global service delivered from the UK, India, and South Africa locations.

What you’ll do

Manage customer’s security patching and Software Deployment requirement according to the agreed contract and SLA

1st point of contact for escalation of Patch related incident and problems

Incidents and Problems are owned and managed through to resolution

Undertake root cause analysis with technical teams where required

Collaborate with other teams (where required) to ensure efficient remediation and resolution

Facilitate meetings both internal and external

Support other team members for cover and contingency

This role will require a flexible approach and may occasionally require out of hours support

What you’ll need

Hand on experience of Windows patch management

Technical experience of using deployment toolsets (SCCM/MECM, Intune, WS1, WSUS)

Experience of deploying security patches and software packages

Experience of Microsoft operating systems and Patch Management process

Thorough understanding of release and change processes and risk management

A keen interest in Microsoft Security and a desire to learn similar processes for other operating systems

A flexible approach to working hours will be required to facilitate the patching process as working unsociable hours may be required

Knowledge of VMware integration of operating systems

In-depth technical knowledge of PC, peripheral and Network products

Good written and verbal communication skills are essential to this role as are good documentation skills

Attention to detail

Excellent workload management

Experience of MI /Customer reporting

Excellent communication skills

Excellent documentation skills

Flexible team member

Customer facing skills

Ability to assist with Service Integration process (new business)

The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical expertise and collaborate with the skills of those around you to deliver effective support to the team, ensuring the successful delivery of the Patch Management service to our customers. You will also have the opportunity to help drive service improvement, automation and maturity.

Why should you join the Patch Management Team at Computacenter  

You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are member of Computacenter’s Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.