Solutions Specialist (Workplace, Collaboration & Contact Center)

Computacenter North America • Irvine, San Francisco

Irvine, San Francisco
217252-en_US

About the role
The Solution Specialist is a key partner of the Account Executive/Sales Representative and is responsible for driving the technical strategy and delivering additional revenue from services and solutions associated with a practice. You will be mapped to several accounts within your primary sales region with occasional support to other sales regions. You will drive opportunities and new relationships within accounts related to practice services and solutions.

Annual compensation: $140K - $190K USD


What you'll be doing

  • Partner with business leaders to position and sell services that support company objectives and that are consistent with Winning Together values.
  • Serve as a technical advisor in pre-sales engagements, aligning Cisco and Microsoft collaboration solutions with customer requirements.
  • Delivery of product demonstrations, proof-of-concepts (POCs), and technical workshops for VAR clients.
  • Collaborate with account managers and vendor partners to develop and present solution proposals.
  • Design and architect collaboration solutions integrating Cisco Webex, CUCM, and Microsoft Teams tailored for VAR customers.
  • Provide competitive analysis and positioning of Cisco and Microsoft collaboration tools.
  • Support RFP/RFI responses with technical documentation and solution architecture.
  • Maintain strong relationships with customers, vendors, and distributors to ensure solution success and post-sales satisfaction.
  • Technical sales lead driving opportunities and deals including bringing in the right people and expertise.
  • Focus on increasing services and hardware/product and revenue.
  • Responsible for oversight for pre-sales deals (engaging the Solution Architects & Post-Sales Team as needed).
  • Proposal development and collaborate with the Pre-Sales Engineering Teams to develop final quotes and proposals.
  • Attend customer opportunity / strategy meetings to understand and articulate business and technical strategy for the company and customer.
  • Provide qualification of designs or opportunities and produce technical architecture/design documentation.
  • Work with peers to advise and recommend on future technology and services.
  • Ensure that proposed solutions are valid and meet Customer specifications.
  • Research technology and deliver associated white papers to promote Computacenter’s offerings.
  • Work closely with Vendors / Partners to keep up to date with current and future technologies, products and strategies to manage the ‘cradle to grave’ solution provisions cycle.
  • Maintain high level of industry awareness through training and self-development
  • Engage in and manage Customer demonstrations and Proofs of Concept
  • Collaborate with Solution Specialists and Solution Architects to develop new service offerings, utilizing newly released products having ensured that functionality claims are valid.
  • Play a pivotal role in ensuring end to end delivery to client.
  • Embrace and support Computacenter’s mission and core values.


What you have

  • Bachelor’s in Computer Science, Management Information Systems (MIS) (preferred) or equivalent in work experience.
  • 5–10 years of experience in a Sales Engineer, Solutions Architect, or Pre-Sales role within a Value-Added Reseller environment.
  • Vendor Certifications (CCNA Collaboration, Cisco Certified Specialist – Collaboration Core, Cisco Collaboration SaaS Specialist, Microsoft Certified Teams Administrator Associate, Collaboration Communications Systems Engineer Associate, Microsoft 365 Certified Enterprise Administrator Expert)
  • Legally eligible to work in the United States.
  • Deep understanding of Cisco Collaboration technologies: CUCM, Webex Suite, Expressway, Jabber, and Telepresence.
  • Strong knowledge of Microsoft Teams: Teams Phone System, Direct Routing, Microsoft 365 integration, and Teams Rooms.
  • Experience with interoperability between Cisco and Microsoft platforms.
  • Familiarity with SIP, VoIP, QoS, SBCs, and network fundamentals.
  • Knowledge of Collaboration endpoints such as Cisco, Poly, Logi, Yealink, Neat, as well as Apple and Android mobile devices.
  • Excellent communication, presentation, and vendor engagement skills.
  • Ability to understand client requirements and engage with cross-functional technical teams for solutions development
  • Relevant industry leading qualification or accreditation in one or more technology
  • Knowledge of IT Infrastructure technology and its business application
  • Demonstrable ability to provide input into commercial/technical documents and to develop solution specific business cases
  • Excellent communication and presentation skills, with the ability to present at large internal and external audiences and at board level.
  • In-depth understanding of service lifecycle.
  • Ability to lead and organize a large virtual technical team
  • Good negotiation skill
  • Excellent people management skills
  • Experience with third-party SBCs (e.g., AudioCodes, Ribbon) a plus.
  • Familiarity with Zoom, Google Meet, or other UCaaS platforms a plus.
  • Background in cloud migrations or hybrid collaboration environments a plus.
  • Experience with APIs or scripting (Python, PowerShell) for automation or integration a plus.
  • Experience working with distributors and vendor incentive programs a plus.

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

We’re aware that fraudsters are using imposter websites, email addresses, and text messages to advertise fake job opportunities. Computacenter only advertises roles on this website, LinkedIn and our own social media accounts, and via carefully selected reputable third parties. We never interview or make offers of employment using instant messages or ask for money. Please remember to be vigilant. If you’ve received something and you want to make sure it’s genuine, please contact us.

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