Senior Data Analyst

Computacenter (UK) Ltd • Birmingham, Edinburgh, Hatfield, London, Milton Keynes, Nottingham, Salford

Birmingham, Edinburgh, Hatfield, London, Milton Keynes, Nottingham, Salford

214118-en_GB

Life on the team
At Computacenter, we’re driven by delivering exceptional IT services to our customers. As a Senior Data Analyst, you will play a pivotal role in delivering complex technical services, and ensuring operational excellence across customer environments. You’ll be part of a collaborative, cross-functional team that thrives on solving challenges, improving service standards, and exceeding customer expectations.

What you'll do

  • Perform a wide range of complex technical activities both remotely and on-site to meet business and customer requirements
  • Lead and coordinate small teams delivering technical work packages in line with Computacenter’s service delivery processes
  • Act as a technical authority in your area of expertise, providing leadership and mentoring to colleagues
  • Document and report on completed work to ensure compliance with Computacenter and customer procedures
  • Contribute to the development and refinement of technical procedures and service standards
  • Evaluate and resolve escalations, ensuring customer satisfaction and SLA adherence
  • Communicate effectively on complex technical issues with internal teams and external customers to prevent or resolve escalations
  • Deliver consistent, high-quality customer service to both internal and external stakeholders
  • Collaborate across functions and geographies to support integrated service delivery
  • Maintain awareness of and adhere to information security and health & safety policies
  • Identify personal development needs and pursue relevant training and certifications
  • Act as a role model, promoting best practices and supporting knowledge sharing across teams
  • Ensure compliance with SLA performance targets and contribute to improving customer satisfaction
    Demonstrate and promote Computacenter’s Winning Together behaviours in all interactions

What you'll need

  • Proven experience in an IT service environment, ideally within a managed services or enterprise support context
  • Strong analytical and systematic approach to resolving complex problems and assignments
  • Ability to define and follow transition/change management and operational procedures
  • Demonstrated ability to absorb and apply technical information quickly and effectively
  • Familiarity with a broad range of IT systems, technologies, and applications aligned with industry standards
  • Certifications in relevant technologies (e.g., ITIL, Microsoft, ServiceNow) are highly desirable
  • Excellent time management and organizational skills; capable of managing multiple priorities under pressure
  • Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels
  • High emotional intelligence and a collaborative, customer-focused mindset
  • Experience in business process analysis, requirements gathering, and running workshops
  • Ability to synthesize information from multiple sources and see the bigger picture
  • Routine administrative and documentation skills
  • Awareness of health and safety practices in the workplace
  • SC Clearance

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Meet your recruiter
Jagdeep Singh

Jagdeep Singh

 

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