Salesforce Senior Functional Consultant

Computacenter (UK) Ltd • Hatfield

Hatfield

216871-en_GB

Life on the team
As a Salesforce Senior Functional Consultant, you will be responsible for the design & implementation of the associated platforms/modules that underpin multiple services supporting Computacenter’s enterprise and partner services. You will work with team-members and other product teams and GIS Peers to provide best in class solutions and facilitate agile delivery.

What you’ll do

Functional Design, Build, Testing and Implementation - 60 %

  • Capture and validate requirements (functional & non-functional).
  • Create functional/technical specifications together with peers based on those requirements and inter-system dependencies.
  • Create the technical solutions in time and budget, and according to defined quality standards and processes.
  • Act as a point of escalation/expertise on complex issues and support other team members.
  • Perform / support System testing ensuring the solution is suitable to progress to Business test.
  • Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
  • Establish productive relationships and networks at Senior Management level to build and maintain customer relationships.

Quality Standards & Knowledge 10 %

  • Adhere to quality measures and standards in the relevant specialist area and ensures that these are continuously used.
  • Make changes to services without unplanned outages by performing effective design and config activities.
  • Identify system optimizations pro-actively and continuously and provide proposals for optimization projects.
  • Is knowledge leader and shares knowledge pro-actively to help improving functional team performance and efficiency.
  • Document all work in accordance with agreed standards and conduct reviews and updates of all relevant specifications and deliverables.

Technical Evaluation & Research 15 %

  • Works together with peers and colleagues and partners to develop options of enabling new technologies in the CC system landscape.
  • Searches proactively for improvement options in their relevant area.

Leadership and escalation management 15 %

  • Take functional leadership of project teams where suitable.
  • Support cross-team and cross-country work processes.
  • Lead internal and external teams and set targets and criteria to monitor those teams.
  • Act as contact point in escalations and take accountability where relevant to solve issues quickly, and manage stakeholders.

What you’ll need

  • Extensive experience as a Salesforce Functional Consultant or Product Owner.
  • Strong understanding of the Salesforce platform, including Sales Cloud, Service Cloud and CPQ (Configure, Price, Quote) implementations.
  • Any experience with Revenue Cloud Advanced (RCA) and Agentforce would be highly beneficial.
  • Comprehensive knowledge of the system functionality from both a user and a system configuration perspective.
  • Able to document system design requirements and specifications in a clear, unambiguous manner.
  • Competent user of the MS Office product suite (Visio, Word, Excel, PowerPoint),
  • A good understanding of the infrastructure supporting the applications especially interfaces.
  • Good understanding of software development principles and methodologies.
  • Takes a logical, analytical approach to problem solving and takes responsibility in resolving.
  • Writes and speaks fluently on all aspects of work and communicates effectively.
  • Has experience in project management and is able to lead functional teams in a successful and efficient manner.
  • Works effectively as part of a team and can lead a team functionally.
  • Experience working in Agile development environments.
  • Excellent communication and stakeholder management skills.
  • Salesforce certifications such as Salesforce Certified Administrator, Sales Cloud, Service Cloud, CPQ
  • Background in enterprise-level digital transformation projects.


Desirable

  • Project Management Skills.
  • Business Process background.
  • Risk Analysis methods, techniques and tools.
  • Qualified in relevant professional qualification.
  • Able to demonstrate a strong commercial mindset.
  • Frameworks and processes, etc., e.g. ITIL, SAFe, DevSecOps, etc.
  • Operational tooling, e.g. ITSM, AIOPs, monitoring & alerting, etc.

If you are passionate about driving innovation and excellence in Salesforce solutions, we invite you to apply and become a key contributor to our digital transformation journey.

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Meet your recruiter
Lauren Oakeby

Lauren Oakeby

 

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