Customer Success Specialist - Cisco

Computacenter (UK) Ltd • Birmingham, London, Milton Keynes, Salford

Birmingham, London, Milton Keynes, Salford

217604-en_GB

Life on the team

Are you an experienced Customer Success professional with a background in Cisco and/or the software industry, looking to take the next step in your career?

As a Customer Success Specialist, you’ll put customers first—driving onboarding, deployment, adoption and value realisation of Cisco software. You’ll help customers maximise the return on their technology investments, reduce risk across their estate, and build long term, successful partnerships that support renewals and growth.

You’ll work closely with customers, Cisco, and internal Computacenter teams to shape adoption strategies, identify use cases, act as a trusted advisor and be the voice of the customer throughout the software lifecycle.

What you’ll do

  • Drive onboarding, deployment, adoption, and consumption of Cisco software across partner customers
  • Track and report deployment progress, adoption metrics, and customer health to key stakeholders
  • Identify customer use cases and recommend appropriate implementation and lifecycle services
  • Build and execute adoption plans aligned to customer goals and business outcomes
  • Proactively manage renewal risk and support successful renewals and footprint growth
  • Develop trusted executive and technical relationships across customer organisations
  • Own Customer Success documentation, methodology, and value reporting
  • Collaborate across Cisco and Computacenter teams (Sales, Renewals, CX, Delivery) to deliver outcomes
  • Manage commercial and financial aspects, including revenue, margin, and strategic investment decisions
  • Support complex services and solution sales where required
  • Act in line with Computacenter information security policies

What you’ll need

  • Excellent background and experience in Customer Success, software, Cisco, sales or delivery environments
  • Strong understanding of software lifecycle and customer success methodologies
  • Experience using Customer Success tooling (Totango or similar preferred)
  • Knowledge of Cisco technologies, licensing, and software portfolios (preferred)
  • Excellent stakeholder management and communication skills at all levels
  • Strong analytical, commercial, and financial awareness
  • Negotiation, influencing, and problem solving capability
  • Ability to work effectively in complex, virtual, cross functional teams

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Meet your recruiter
James Long

James Long

 

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