Digital Support Apprenticeship

Computacenter (UK) Ltd • Hatfield

Hatfield

215607-en_GB

Life on the team

Salary: £19,500
Start Date: September 2025
Apprenticeship Programme: Digital Support Technician Level 3
Duration: 18 months
Location: Hatfield, Hertfordshire
Contract: Fixed Term Contract

Ready to start your career in tech? At Computacenter, we connect people and technology to shape the future. You’ll be joining Computacenter’s Salesforce team, part of our Global Information Services (GIS) function, which supports the technology used across the business.

This team plays a key role in supporting and enhancing our Salesforce platform, a tool used to help manage customer information and business processes. It’s the perfect place to learn how large business systems are managed, gain exposure to Salesforce best practices, and develop technical and problem-solving skills that will set you up for a strong career in IT and digital solutions.

What You’ll Be Doing

You’ll study for your Digital Support Technician Level 3 qualification while gaining practical experience. Around 80% of your time will be in the role and 20% focused on learning.
Here’s what you’ll get involved in:

Supporting our global Salesforce platform with over 2,500 users.
Helping teams across the business work more efficiently.
Resolving issues by reproducing system issues in a safe test environment and recommending fixes.
Assisting with Salesforce system clean-ups and regular maintenance.
Joining workshops to understand and gather business requirements.
Attending team and project meetings with colleagues in the UK, United States, and India.

What You’ll Need

At least 2 GCSEs, including Maths and English Language at grade 4/C or above.
A passion for the evolving world of business and technology.
A keen interest in technology and a commitment to developing your skills further by working towards industry-recognised Salesforce certifications alongside your apprenticeship.
Strong communication skills.
A positive, “can-do” attitude.
An interest in building a long-term career in IT.

Important Eligibility Information

Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider. These checks include a Maths and English assessment and a review of any previous qualifications you hold.
Due to apprenticeship funding requirements, applicants must not already hold a Level 3 qualification in Digital Support or IT or an equivalent qualification to be eligible for this programme.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Earn & learn

Benefit from a competitive salary as you develop your skills and proficiency towards your chosen profession. And as well as your salary, all costs associated with your training will be paid for by us.

Our customers

You’ll have the opportunity to work with our high-profile customers giving you first-hand exposure to what we do and the opportunity to help shape our solutions.

Make a real contribution

By joining a Computacenter apprenticeship scheme, you’ll have the opportunity to make a real contribution to our business. You’ll spend about 20% of your time on a mixture of formal training, coaching, and work-shadowing. The rest of the time you’ll learn by doing real, hands-on work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Global environment

Become part of our team and from day one you’ll become part of a global community, as you’ll work with like-minded team members from around the world who share your ambition.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Supportive environment

Share your skills with us and we will do the same! Not only will have great mentors to support you, but you’ll also get to work alongside some of the brightest people in the business.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Hear from Our Apprentices

Our Apprentices bring fresh ideas, curiosity, and real impact to teams across Computacenter. In this section, you’ll hear directly from them — their experiences, challenges, proudest moments, and what it’s really like to start a career with us.

Now as an apprentice, I'd say CC has an amazing culture and outstanding support. Progression is real here if you put in the effort, you can grow into new roles with people who truly help you along the way.

I chose a Data Analyst apprenticeship at Computacenter because I wanted real-world experience, not just theory. I t’s hands-on, career-focused, and lets me earn while learning—making it a practical and rewarding alternative to university.

The experience of my apprenticeship has significantly enhanced my confidence both personally and professionally. I have developed stronger social skills, contributed meaningful and valuable work, and become far more assured in the knowledge and abilities I apply each day.

Before my Cybersecurity apprenticeship, I wasn’t sure it was possible as I had a Psychology degree but a strong interest in IT. Taking this step opened doors I never imagined. If you’re willing to learn and explore a new, exciting field, go for it!

Work experience showed me how strong the community is here. Everyone I met was friendly, supportive, and committed to helping you grow. That encouraging atmosphere made me excited to apply for an apprenticeship with Computacenter.

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