Operations Manager

Computacenter (UK) Ltd • Hatfield, London, Milton Keynes, Nottingham, Reading, Salford

Hatfield, London, Milton Keynes, Nottingham, Reading, Salford

213594-en_GB

Life on the team

A fantastic opportunity has arisen for a role as Operations Manager to join Computacenter’s dynamic and rapidly expanding Commercial Device Support organisation in Group Managed Service (GMS). CDS are a highly experienced, skilled team of centralised global subject matter experts working in collaboration with CC teams and partners to support and deliver end to end lifecycle services.
You will be responsible for all operational stock related activities for a range of CC customers to deliver on contractual requirements for our Device Lifecycle Management (DLM) service offering. The activities in collaboration with the Global Stock Level Manager(s) will include but not limited to the Repair process, replenishments processes, spare part ordering & disposal process

What you’ll do

Operations Management

• Initiation & presentation of KPI measures including relevant parameters to monitor repair cycle, parts supply & disposal demand
• Produce / run / interpret monthly analytics data, apply logic-engines and define required action for relevant devices
• Managing transfer order replenishments to success
• Detection of quality & process problems, derivation, and implementation of appropriate improvement measures

• Collaborate with engineers, team leaders and partners to optimise existing ticket processes relating to stock movements

Team (functional responsibility)

• Collaborate with Global Stock Level Manager to enable sufficient processing
• Organisation and implementation of regular operational interface and cross functional meetings
• Active participation in transition and project meetings, ensuring a timely flow of information
• Passing on knowledge standards and training and supporting new employees

Projects & Change Management

• Support in projects to optimise / expand existing services (operational processes/ systems and transactions / IS interfaces)
• Identifying process deltas and continuously drive optimization to automate and improve existing processes or work steps
• Actively participate in "Change management activities" and projects

What you’ll need

• Must have or be willing to obtain SC Security Clearance
• Professional experience or studies in a commercial or business administration position (at least 5 years of professional experience within the IT industry).
• Very good analytical skills and a pronounced understanding of numbers as well as the preparation and presentation of data
• Very good process, manufacturer and company knowledge in the field of maintenance
• High level of self-motivation and independent working style in the implementation of individual or team-oriented objectives
• Ability to make decisions and implement them quickly and sustainably strong, strategic thinking skills
• High level of problem-solving competence and solution-oriented approach as well as entrepreneurial and process-oriented thinking and acting
• High degree of reliability, distinct ability to work in a team, resilience and flexibility even in stressful situations
• Very good experience in the use of applications (SAP, MS Office applications (esp. Excel PowerPoint, Data Cubes, Access databases (Power BI)
• Strong communication skills (internal and external contact at all levels)
• Good time management and self-organisation, ability to work in a structured manner even under pressure
• Flexibility & willingness to travel

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.