Customer Debt Specialist

We’re looking for a proactive and experienced Debt Specialist to join our Accounts Receivable team, reporting directly to the Group Credit and Collections Manager based in Hatfield. This role plays a vital part in supporting both the UK business and our collections shared service centre in Budapest, acting as a key local point of contact and escalation.

You’ll be part of a collaborative and supportive environment, working closely with internal stakeholders, customers, and international teams to ensure timely and effective debt resolution. This is a fantastic opportunity to make a real impact in a dynamic, fast-paced organisation where your expertise will help shape the way we manage and resolve debt challenges across the business.

What you’ll do

• Act as a local escalation point for debt and collections issues within the UK.
• Identify, track, manage, and investigate delinquent customer accounts.
• Liaise with customers and internal stakeholders to resolve outstanding debts and ensure timely payments.
• Support the shared service collections team in Budapest and the wider Accounts Receivable management team.
• Develop and implement debt collection strategies in collaboration with the shared service.
• Assist with change management initiatives and support activities across the order-to-cash process.
• Provide guidance and support to ensure a cohesive and efficient collections process.
• Support training and development within group teams and assist team leaders in managing performance.
• Collaborate with key account and sales management to resolve issues impacting collections.
• Participate in order-to-cash projects and investigate discrepancies to resolve customer account issues.
• Handle internal customer queries, complaints, and inquiries professionally and efficiently.

What you’ll need

Essential

• Demonstrable experience in collections strategy within a B2B environment - ideally B2G.
• Strong understanding of the order-to-cash process.
• Proficiency in SAP and advanced Microsoft Excel skills.
• Exposure to various market billing portals.
• Excellent verbal and written communication skills.
• Strong analytical skills and attention to detail.
• Ability to work independently and manage multiple priorities.
• Experience working collaboratively with sales and internal stakeholders.
• Organisational and interpersonal skills to manage complex stakeholder relationships.

Desirable

• Previous team leader or management experience.
• Understanding of profit and loss principles.
• Experience working with or within an offshore shared service environment

Additional Information

Country: UK
Location: Hatfield
Hours: Full time

Role Type: Permanent