Customer Debt Specialist

Computacenter (UK) Ltd • Hatfield

Hatfield

213793-en_GB

Life on the team


We’re looking for a proactive and experienced Debt Specialist to join our Accounts Receivable team, reporting directly to the Group Credit and Collections Manager based in Hatfield. This role plays a vital part in supporting both the UK business and our collections shared service centre in Budapest, acting as a key local point of contact and escalation.

You’ll be part of a collaborative and supportive environment, working closely with internal stakeholders, customers, and international teams to ensure timely and effective debt resolution. This is a fantastic opportunity to make a real impact in a dynamic, fast-paced organisation where your expertise will help shape the way we manage and resolve debt challenges across the business.

What you’ll do

  • Act as a local escalation point for debt and collections issues within the UK.
  • Identify, track, manage, and investigate delinquent customer accounts.
  • Liaise with customers and internal stakeholders to resolve outstanding debts and ensure timely payments.
  • Support the shared service collections team in Budapest and the wider Accounts Receivable management team.
  • Develop and implement debt collection strategies in collaboration with the shared service.
  • Assist with change management initiatives and support activities across the order-to-cash process.
  • Provide guidance and support to ensure a cohesive and efficient collections process.
  • Support training and development within group teams and assist team leaders in managing performance.
  • Collaborate with key account and sales management to resolve issues impacting collections.
  • Participate in order-to-cash projects and investigate discrepancies to resolve customer account issues.
  • Handle internal customer queries, complaints, and inquiries professionally and efficiently.

What you’ll need

Essential

  • Demonstrable experience in collections strategy within a B2B environment - ideally B2G.
  • Strong understanding of the order-to-cash process.
  • Proficiency in SAP and advanced Microsoft Excel skills.
  • Exposure to various market billing portals.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and attention to detail.
  • Ability to work independently and manage multiple priorities.
  • Experience working collaboratively with sales and internal stakeholders.
  • Organisational and interpersonal skills to manage complex stakeholder relationships.

Desirable

  • Previous team leader or management experience.
  • Understanding of profit and loss principles.
  • Experience working with or within an offshore shared service environment

Additional Information

Country: UK
Location: Hatfield
Hours: Full time

Role Type: Permanent

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

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Meet your recruiter
Daniel West

Daniel West