Infrastructure Support Engineer

Computacenter (UK) Ltd • Bristol, Hatfield

Bristol, Hatfield

219441-en_GB

Life on the team

In this role you will be providing 3rd Line technical support to the hardware and software of the desktop environment, including SCCM, Group Policy, and deployed applications. In addition you will be assisting in the creation and management of Windows Images (WIMS) to supplement the Operating System Deployment (OSD) for desktops, laptops & workstations on the client's estate.

The role will also require you to assist the delivery of IT Services to the end client through supply of contracted services/value add as well as delivering an effective and efficient customer focused service to all staff for clients.

This role will require you to succesfully complete high level goverment vetting

What you'll do

  • Management of WIMS and OSD for desktop environment
  • Development and creation a standard WIM image
  • Production of OSD task sequencing for various H/W platforms
  • Assistance in testing of newly created SOE’s
  • Troubleshooting of SOE or build-related issues
  • Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades
  • Documentation of all technical solutions within the Service Desk knowledge base
  • Provision of technical support and training to 1st and 2nd Line Service Desk Analysts
  • Testing and documentation of new hardware
  • Writing of user documentation to support the front office hardware and software infrastructure
  • Investigation into new product and solutions including recommendations
  • Creation of group policies and administration of existing ones
  • Analysis, management, and deployment of Microsoft patches to the desktop environment

What you'll need

  • In depth knowledge of Microsoft client operating systems (Windows 10/11)
  • Active Directory and GPO’s
  • Microsoft SCCM
  • Microsoft Group Policy administration
  • Extensive experience of working in a desktop support environment
  • Knowledge of WIMS & their management.
  • Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit.
  • Network Infrastructure
  • Ability to manage & create documents which are professional & articulate.
  • ITIL awareness
  • Succesfully complete high level goverment vetting

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

We’re a place where you can belong

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Meet your recruiter
James Long

James Long

 

Sounds interesting?

Find your perfect job