3rd Line Analyst - Virtualisation & Workplace Technologies

Computacenter (UK) Ltd • Nottingham

Nottingham

220028-en_GB

Life on the team

Join a specialist technical team supporting large enterprise and public sector customers. As a Senior 3rd Line Analyst, you'll provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex technical issues while helping to drive service improvements and operational excellence.

Working closely with customers, suppliers, project teams and service delivery colleagues, you'll play a key role in maintaining resilient, secure and high-performing workplace services.

What you'll do

  • Provide 3rd line support for enterprise Virtualisation and Workplace Technology services.
  • Act as a senior technical escalation point for complex incidents and problems.
  • Lead root cause investigations and continual service improvement initiatives.
  • Support service transition and project delivery activities.
  • Collaborate with customers, vendors and managed service providers to deliver positive outcomes.
  • Produce and maintain technical documentation, procedures and knowledge articles.
  • Participate in major incident and on-call support activities where required.

What you'll need

Technical Skills

You'll need to either currently hold UK Government Security Clearance (SC) or be eligible and willing to undertake the check. Strong experience supporting enterprise-scale Virtual Desktop Infrastructure (VDI), End User Computing (EUC) and Virtualisation technologies, including:

  • VMware Horizon View / Horizon 8
  • Citrix Virtual Apps and Desktops (CVAD)
  • Citrix Provisioning Services (PVS)
  • Citrix Machine Creation Services (MCS)
  • FSLogix
  • Microsoft Remote Desktop Services (RDS)
  • Windows 10/11 Enterprise
  • Microsoft Endpoint Management
  • User Environment Management (UEM)
  • App-V and Ivanti AppSense
  • VMware vSphere and VMware Cloud technologies
  • Microsoft Hyper-V
  • Citrix Hypervisor
  • SimpliVity (desirable)
  • PowerShell scripting and automation
  • Disaster Recovery and Business Continuity solutions
  • ServiceNow and ITIL-based service management.

Experience & Attributes

  • Experience supporting large-scale enterprise IT environments.
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer-facing communication and stakeholder management experience.
  • Experience working with multiple suppliers, MSPs and third-party partners.
  • Ability to communicate effectively with both technical and non-technical audiences.
  • Experience producing operational and management-level reporting.

Certifications

Essential

  • Omnissa Certified Engineer (OCE-H)
  • Citrix Certified Professional – Virtualisation (CCP-V)

Desirable

  • VMware Certified Professional – VMware Cloud Foundation (VCP-VCF)

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

We’re a place where you can belong

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Meet your recruiter
Daniel West

Daniel West

 

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