Global Head of Product Management - SAP

Computacenter (UK) Ltd • Hatfield

Hatfield

212446-en_GB

Life on the team

Computacenter is a leading global provider of IT infrastructure and services. We help clients optimize their technology investments, providing end-to-end solutions, including strategy, implementation, and support. As a market leader in IT services, Computacenter is dedicated to delivering outstanding value and cutting-edge solutions to our customers worldwide.

We are looking for a new "Global Head of Product Management - SAP" to oversee the design, implementation, maintenance, and operation of our SAP platform, leading global Agile teams formed of business stakeholders and technical resources to manage and prioritise the strategic development of the platform, ensuring that we maximise the value of our investment, with consistent and fast delivery, close to the customer.

What you’ll do

As Product Owner for our Global SAP Platform, you will be responsible for overseeing the strategy, design, implementation, maintenance, and operation of the platform.

This fundamentally underpins multiple services delivered to support Computacenter’s enterprise resource planning, financial management and accounts, warehouse logistics and procurement / partner services.

You will have full responsibility for the management of the ‘product’, including platform / operational responsibilities (high availability, repeatable upgrades), delivery of the product backlog, associated investment required to achieve the desired business value and close stakeholder management of the Business Product Owner community. You will:

Work with the Technology Office and other teams to develop and implement a strategy that meets our current and future needs including a vision of the future; developing and prioritising a 3-year roadmap for deployment and adoption; and an enterprise architecture that describes the current and future state.
Establish standards, policies and procedures that govern the design, build, test, implementation, and usage.
Define and secure agreement, sponsor and drive the execution of investments initiatives and improvements ensuring they are delivered to the required time, cost and quality and they deliver the anticipated outcomes and benefits.
Operate the services to the expected service levels, cost points.
Maximise the responsible deployment and adoption of SAP platform services and manage the utilisation of platform services.
Work with Cybersecurity and other GIS teams to keep our SAP services secure from threats.
Work closely with the community of Business Product Owners, and your respective agile teams.
Chair a monthly Product Council

What you’ll need

Leadership requirements:

Accountable for the profit and loss of the individual Cost Centres under their responsibility. Including additional expenses such as external resources, licensing, software, hardware, and invoices.
Accountable for the Strategic leadership & management of their capabilities & teams.
Accountable for the division keeping in line with the Design Authority within the IT Operating Model
Owns the business interface, working through the Strategic Partnering function, for the division building creditability and relationships with senior stakeholders, including CC Exec. Taking the technical knowledge, assessing, and translating into business language
Accountable for driving effective communication within the division.
Leading, developing, and supporting a team of managers and employees, across a large, global, and interdisciplinary team.
Accountable for driving urgency and commitment to high standards of ethics, regulatory compliance, customer service with business integrity. With an unyielding focus on customer service excellence.

Essential knowledge

S4 Hana knowledge
Frameworks and processes, etc., e.g. ITIL, SAFe, DevSecOps, etc.
Operational tooling, e.g. ITSM, AIOPs, monitoring & alerting, etc.
SAP platform specific product knowledge and the ability to manage a community of SAP product experts.
Relationship building and collaboration skills across diverse and matrixed stakeholders and customers.
Ability to lead a constructive retrospective session with respect to processes, tools, practices, and outcomes.
Excellent problem-solving and analytical skills, including experience interpreting data, sometimes with limited context and direction.
Demonstrate expertise in strategic thinking and strong business acumen.
Demonstrated success in defining and building products.
Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
3-5 years of product management or related experience OR a strong track record of customer-centric thinking that indicates future success in this role.
Significant experience in customer- and user-facing roles

Job Title: Head of SAP – Centre of Excellence
Location: Hatfield – with hybrid work and some international travel
Department: Group IS
Reports To: Director of Operational Delivery

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.