CX Customer Success Manager

Computacenter Netherlands • Amstelveen

Amstelveen

Life on the team

The CX Customer Success Manager will be the person who will safeguard the execution of the service agreements that we hold with our customers. It contains the alignment between all stakeholders, installing a mutual agreed meeting schedule, service reporting and playing the role of a SPOC for this service agreement.

This role is highly customer-facing and focuses on detecting opportunities. The objective of Computacenter’s CX Customer Succes Management is to help our customer to continuously realize tangible business value from their investments in digital innovations.

The CX Customer Success manager will assist our customers to drive value through the entire lifecycle which includes the adoption and integration of digital innovation into your business processes and applications.

What You Will Do

The CX Customer Success Manager is responsible for developing customer relationships towards the trusted advisor role; by working closely and proactively with customer teams to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
You will focus on the value our technology portfolio brings to real-world customer objectives
As the orchestrator between the customer and our technical and commercial teams, the CX Customer Succes Manager is committed for a long-term customer relationship where our results are crucial to customer operations
You will be mainly responsible for the overall alignment of the customer technology initiatives and increasing their relevance towards tangible business outcomes
Conduct regular service reviews (monthly/quarterly) to assess the customer’s technology adoption and usage maturity
The Customer Success Manager collaborates with all areas of Computacenter and, of course, with the relevant areas of the manufacturer
Together with the customer, you will identify the business objectives, the associated timeline, and the metrics by which success can be regularly measured. You will record all this data in a Customer Success Plan, which is regularly coordinated with the customer, and continuously tracks the achievement of objectives.
It is imperative to work in close conjunction with technology SME (Subject Matter Experts) to effectively share relevant best practices, identify and address adoption barriers and their resolution tracks, as well as identifying new opportunities for optimization
You will together with the customer, address barriers and identify opportunities for optimization
You will work closely alongside the Lifecycle Services component to ensure technology is supported by adopting new technologies as well as mitigating impactful outages.
Resulting opportunities are flagged and supported further by the commercial teams, tracked in the Customer Success Plan and returned into BAU (Business as Usual)

Your profile

Proven experience in a similar role
You have Program Management or Project Management experience
A customer-centric mindset with the ability to build rapport, gain trust, and influence at multiple levels
Strong analytical and problem-solving skills, including the ability to work with complex data sets
Excellent communication and interpersonal skills with a collaborative, proactive approach
A structured and independent working style with strong attention to detail
Knowledge of the Cisco technology portfolio is a plus
Resilience, enthusiasm, and a strong “can-do” attitude
Fluency in English and Dutch

Our offer

We strongly believe in rewarding & recognizing people for their results & commitment. At Computacenter you’ll find plenty of variety, opportunities for personal development and career progression, and a constant stream of new challenges. All in a dynamic, action-orientated and supportive environment where your hard work and achievements are rewarded.

This role gives you the opportunity to:

Shape and grow the CX Solutions Practice at Computacenter
Be a key contributor in strategic customer transformation initiatives
Work in a collaborative, forward-thinking team with a clear vision for growth
Help global business unlock real value from cutting-edge technology solutions

Contact us

We look forward to receiving your application via caroline.reyniers@computacenter.com

Meet your recruiter

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We look forward to your application. Please apply by email and sent us your CV!

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Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our colleagues are trusted with high-profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, the US and beyond. Learn, be inspired and help celebrate the success of your team and your colleagues.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme.

Personal development

We offer great opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have gone on to become some of the most successful leaders across the global industry – and we’re rightly proud of this.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? It's all possible with our voluntary flexible benefits platform, 'FiscFree’.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience.

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You Belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.