Third Line Analyst

Computacenter (UK) Ltd • Nottingham

Nottingham
220011-en_GB

Life on the team

The Messaging and Collaboration service is Computacenter’s solution which helps customers ensure their environments are secure, available and meet their compliance requirements. We achieve this by maintaining the latest patch and build levels and by keeping abreast of the latest changes coming to Microsoft 365 and other integrated cloud services. Our goal is to provide users with the best possible experience, and we achieve this by using our broad knowledge of Messaging technologies, provide support and consult capabilities.

Messaging and Collaboration is a global service delivered from the UK, South Africa, India, and Germany locations.

What you’ll do

  • Assist the customer with planning and delivering new features through project engagements

  • Raise change control in ITSM/Service Now

  • Configuration and support of Microsoft 365 services (Exchange Online, Teams, SharePoint Online etc.)

  • Fault finding and remediation of issues both critical and minor

  • Facilitate meetings with the customer to troubleshoot issues or plan and discuss upcoming design/configuration changes

  • Support and be a part of the ongoing Messaging and Collaboration service evolution

What you’ll bring

  • Proven experience and skills in all aspects of Microsoft M365/ Microsoft Exchange and MS Teams infrastructure.
  • Flexible and proactive team member who takes a pragmatic approach to challenges and workload.
  • Using your time management and workload skills you will proactively plan your working week in line with your assignments, which will extend to assisting colleagues.
  • You will also have the opportunity to help drive service improvement, automation and maturity.

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

We’re a place where you can belong

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Meet your recruiter
Dennis Erbst

Dennis Erbst

 

Sounds interesting?

Find your perfect job

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