Inside Sales Team Leader

Computacenter (UK) Ltd • Edinburgh, Hatfield

Edinburgh, Hatfield

219604-en_GB

Life on the team

Join one of Computacenter's fastest growing customer-facing teams and play a pivotal role in leading, developing and inspiring a high-performing operation.

As a Team Leader, you'll be responsible for managing a diverse team of Customer Executives and Sales Order Management professionals, ensuring exceptional service is delivered to our customers while driving engagement, performance and continuous improvement across your team.
This is an exciting opportunity for an experienced people leader who is passionate about developing talent, building strong stakeholder relationships and creating high-performing teams. Whilst experience within technology services is beneficial, it is not essential. We are keen to hear from candidates who can demonstrate strong leadership capability

What you'll do

Lead, coach and develop a team of Customer Executives and Sales Order Management professionals
Create a high-performance culture focused on customer outcomes, engagement and continuous improvement
Drive individual and team performance through effective objective setting, coaching and development planning
Manage employee relations matters, performance conversations and career development activities
Build strong relationships with internal stakeholders across multiple business functions
Ensure excellent service delivery and customer experience through effective team management
Identify opportunities to improve processes, efficiency and team effectiveness
Support organisational growth by developing capability and succession within the team
Act as a role model for Computacenter's values and leadership behaviours

What you'll need

Proven experience leading and developing people within a customer-facing or operational environment
Strong coaching, mentoring and performance management skills
Ability to manage challenging conversations in a constructive and professional manner
Excellent stakeholder management and relationship-building skills
Strong communication and influencing abilities
Experience driving team engagement and performance improvement
A collaborative leadership style with a focus on developing others
Experience within service delivery, customer success, operations or managed services environments
Commercial awareness and understanding of business performance drivers
Experience leading multi-disciplinary teams

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

We are an award-winning employer!

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