Technology Sourcing Subject Matter Expert (SME) - Process & Systems

Computacenter (UK) Ltd • Hatfield

Hatfield

219938-en_GB

Life on the team

You’ll be joining our Technology Sourcing Innovation (TSI) team within Group Technology Sourcing (GTS) focusing on Logistics Technical Services (LTS). This is a specialist function focused on improving Computacenter’s core systems, processes and system change projects.

This is a highly collaborative and technically driven team that works across the business, partnering with GTS, GIS, and TSI to deliver change and innovation. The team plays a key role in shaping how our systems operate and evolve, supporting large-scale transformation programmes that are critical to Computacenter’s ongoing success.
This is a varied and impactful role, offering the opportunity to work on complex system challenges, drive continuous improvement, and contribute to projects that directly enhance operational performance. You’ll be part of a small, expert team with strong knowledge-sharing and development opportunities, with clear progression into more senior SME roles.

What you’ll do

- Act as a Subject Matter Expert across core GTS systems, tools and processes
- Deliver system and process change projects from requirements, through to implementation, testing and hypercare support
- Identify and implement improvements to increase business efficiency and capability
- Analyze and resolve complex system issues including troubleshooting data and process flows across multiple platforms
- Drive in-life system improvements, BAU changes and enhancements based on business priorities
- Work closely with stakeholders across GTS, GIS and wider business teams to define and deliver solutions
- Translate complex technical issues into clear, accessible communication for non-technical stakeholders
- Contribute to major projects impacting logistics, systems integration and customer delivery programmes
- Drive continuous improvement initiatives and support innovation across systems and processes

What you’ll need

- Strong technical understanding of systems and tools, with experience in environments such as SAP (WM, SD, MM) or similar platforms
- Proven experience (typically 3+ years) in a systems, SME, or technical change role
- Excellent stakeholder management skills with the ability to work across multiple business areas
- Strong problem-solving capability, with the ability to diagnose and resolve complex system and process issues
- Ability to handle multiple priorities and work effectively in a fast-paced environment
- Strong communication skills, with the ability to simplify complex technical topics for a wider audience
- Understanding of logistics, sales and purchasing process dependencies

Desirable:

- Experience with Computacenter systems, tools and processes
- Exposure to project environments or change delivery
- Awareness of platforms such as Salesforce, SAP & GWM (LTS systems)
- European language skills (French or German)
- Commitment to travel occasionally within Europe

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

We’re a place where you can belong

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

Meet your recruiter
Dennis Erbst

Dennis Erbst

 

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