Service Architect (Maintenance)

Computacenter (UK) Ltd • Hatfield, London, Nottingham, Reading, Salford

Hatfield, London, Nottingham, Reading, Salford

212266-en_GB

Life on the team
We are now looking for two Service Architect (maintenance) to join our thriving team, where you will specialise on either Workplace or Networking /Datacenter Service Architect Maintenance.

As part of Portfolio, Innovation & Design, we create strategic, customized, tailor-made, efficient maintenance service designs and cost analysis from our broad maintenance portfolio for tenders for our major customers. We work close to Sales to position maintenance solution internally and externally on major opportunities.

This enables us to continuously improve services for our customers, optimize costs and offer a consistent, future-oriented service experience both nationally and internationally.

So, who are we?

Led by Richard Umney, Portfolio and Design (P&D) are responsible for designing the Computacenter standards for the delivery of managed services, our standards are then consumed and tailored to create compelling and priced solutions in line with customer requirements. Portfolio and Design comprises Customer Service Design (CSD) and Portfolio Innovation & Management (PI&M), Presales Maintenance and the supporting team, Operational Excellence.

What you’ll do

Develop and coordinate an efficient Maintenance / Field & Lifecycle Services (FLS) service design based on our maintenance and FLS service range and the national or international customer requirement
Be responsible for the creation and provision of maintenance service designs, calculations, proposal documents, statements of work and supplementary presentations for the purpose of reviewing and discussing customer RFI's/RFPs
Create a comprehensive delivery concept (process presentation, feasibility analysis, coordination with internal and external units, ITIL processes and procedures, required tools, interfaces involved)
Be responsible for creating internal cost calculations, evaluating and verifying them based on experience and benchmarks as well as determining target prices for future service provision
Assess the risks and opportunities in the current design, including the necessary (counter)measures to limit the risks (risk mitigation)
Support onboarding of new manufacturers and the creation of new/extended procedures and processes
Train our sales colleagues on our portfolio

What you’ll need

At least 3 years of professional experience in service, support or sales
Good understanding of the IT service market
Experience in creating competitive cost calculations, risk identification and assessment as well as service designs for maintenance services
Experience in dealing with vendors (strategic behaviour, negotiating terms and conditions)
Confident demeanour and presentation skills
ITIL certified or trained
Reliable, independent, able to work in a team
Good presentation skills
Good written and spoken English skills

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our salespeople are trusted with high-profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, the US and beyond. Learn, be inspired and help celebrate the success of your team and your colleagues.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Sharing knowledge

Our regular Sales Summits and Sales University events are there to help you keep one step ahead of the latest trends and updated on our capabilities and organisational performance. You also have access to accreditation programmes from our major technology partners.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have gone on to become some of the most successful leaders across the global industry – and we’re rightly proud of this.

Reward and recognition

Help our customers solve complex challenges in a changing world and you’ll be recognised and rewarded for your efforts. We offer an attractive, competitive pay structure and benefits package.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.