Second Line Analyst

Computacenter (UK) Ltd • Milton Keynes, Nottingham

Milton Keynes, Nottingham

218531-en_GB

Life on the team

Locations: Milton Keynes or Nottingham

Must either have, or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week at our offices, so please bear this in mind when applying

Join our dynamic 2nd Line Command Support team in Milton Keynes, where you’ll be part of a collaborative environment that values continuous learning and development. As a 2nd Line Command Analyst, you’ll work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customer’s estates. Your insights and expertise will be vital in supporting the team’s success, making a real impact on our customer experience.

What you’ll do

Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service
Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment
Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes
Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience
Support infrastructure change implementations, ensuring seamless transitions and minimal disruption

What you’ll need

At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents
Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment
Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner
Strong technical skills in the following areas
Antivirus Solutions: Symantec Endpoint Protection, McAfee, Microsoft Defender
Cloud Fundamentals: Microsoft Azure, Amazon Web Services (AWS)
Directory Services: Active Directory Domain Services, Entra ID
Ivanti UWM: Environment Manager, Application Control, Performance Manager
Monitoring Tools: ScienceLogic, SCOM
Networking Fundamentals: DNS, DHCP, TCP/IP
Policy Management: Group Policy, Intune Policy
Quest: Active Roles, Recovery Manager
Scripting: PowerShell

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

We are an award-winning employer!

Meet your recruiter

Send email E-Mail copied! Copy E-Mail?

Sounds interesting?

Find your perfect job