ICT Support Technician Apprentice

Computacenter (UK) Ltd • Hatfield

Hatfield

218388-en_GB

Life on the team

Salary: £19,500

Start date: 7th September 2026

Location: Hatfield

Programme length: 18 months

Contract type: Fixed term

Logistics & Technical Services (LTS) and Field & Lifecycle Services (FLS) provide world-class Technical Engineering and Logistics Services to our customers. Delivering efficiency and a high level of quality.

Both workshops support the Swap and Configuration areas of the business offering a complex build and repair service for all major manufacturers and customers. As a digital support technician apprentice will be working with a team of approximately 20-30 engineers supporting our external customers. These include government departments, financial institutions, pharmaceutical companies, and many others spread across the UK and Europe. We also work with various major manufacturers such as Lenovo, Dell, HP, and Cisco.

Working alongside our team of highly skilled engineers will help you develop your skills and knowledge and potential to move into other areas of the business.

What you’ll do

For the duration of your programme, you will be studying towards an Information Communications Technician Support- Level 3. Throughout your apprenticeship, you will dedicate 80% of your time in work and 20% to studying toward your qualification.

We are looking for multiple individuals to join our SWAP team, to work alongside our team of engineers within the Hatfield workshops to support our customer’s IT equipment and services.

You will also be supporting in the following:

Diagnosing, testing, repairing, and cleaning a range of Laptops, Desktops, Workstations, servers, and handheld devices.
Preparing quotations for customers.
Using our internal IT systems for stock control, ordering parts, and updating customer tickets.
The opportunity to work in different areas of the LTS & FLS business.

What you’ll need

You’ll have a strong interest in IT and a minimum of two GCSEs graded 4-9 (C-A*) including English language and Maths.
You’ll be driven with a strong work ethic.
You’ll have a willingness to learn with great attention to detail.
You’ll be enthusiastic, engaging, and have good communication skills.
You’ll be proactive and good at managing your time.

Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider.

Please note you will not be eligible for this apprenticeship programme if you already hold or are currently working towards a qualification at the same or a higher level in a similar subject i.e. A Level, BTEC, or Degrees in technical subjects.

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Earn & learn

Benefit from a competitive salary as you develop your skills and proficiency towards your chosen profession. And as well as your salary, all costs associated with your training will be paid for by us.

Make a real contribution

By joining a Computacenter apprenticeship scheme, you’ll have the opportunity to make a real contribution to our business. You’ll spend about 20% of your time on a mixture of formal training, coaching, and work-shadowing. The rest of the time you’ll learn by doing real, hands-on work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Supportive environment

Share your skills with us and we will do the same! Not only will have great mentors to support you, but you’ll also get to work alongside some of the brightest people in the business.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Hear from Our Apprentices

Our Apprentices bring fresh ideas, curiosity, and real impact to teams across Computacenter. In this section, you’ll hear directly from them — their experiences, challenges, proudest moments, and what it’s really like to start a career with us.

Now as an apprentice, I'd say CC has an amazing culture and outstanding support. Progression is real here if you put in the effort, you can grow into new roles with people who truly help you along the way.

I chose a Data Analyst apprenticeship at Computacenter because I wanted real-world experience, not just theory. I t’s hands-on, career-focused, and lets me earn while learning—making it a practical and rewarding alternative to university.

The experience of my apprenticeship has significantly enhanced my confidence both personally and professionally. I have developed stronger social skills, contributed meaningful and valuable work, and become far more assured in the knowledge and abilities I apply each day.

Before my Cybersecurity apprenticeship, I wasn’t sure it was possible as I had a Psychology degree but a strong interest in IT. Taking this step opened doors I never imagined. If you’re willing to learn and explore a new, exciting field, go for it!

Work experience showed me how strong the community is here. Everyone I met was friendly, supportive, and committed to helping you grow. That encouraging atmosphere made me excited to apply for an apprenticeship with Computacenter.

We are an award-winning employer!

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