Customer Delivery Manager

Computacenter (UK) Ltd • nationwide call

nationwide

218528-en_GB

Life on the team

Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience.

You’ll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast-paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career.

What you’ll do

As a Customer Delivery Manager, you’ll be responsible for delivering services into one of our large and complex customer accounts.

You’ll take ownership of service performance, ensuring delivery meets contractual, financial and customer satisfaction targets. Working within a matrix model, you’ll coordinate and influence delivery teams and partners to maintain quality, manage risk and drive continual improvement.

On a day to day basis this looks like:

Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS).
Use data and insight to identify trends, risks and improvement opportunities.
Act as a key point of contact for customer stakeholders, ensuring we remain responsive and deliver measurable value.
Work with globally distributed teams service teams.
Lead through influence in a matrix environment, taking accountability for outcomes.

What you’ll need

Experience:

Experience in IT service management or operational leadership, such as service desk, team leader or similar roles.
Experience managing performance, stakeholders or service delivery environments.

Skills and behaviours:

A strong governance mindset with the ability to oversee and improve services through others.
Strong analytical and problem-solving skills.
Ability to work independently, manage priorities and take ownership of outcomes.
Confident stakeholder engagement and influencing skills.
Resilient and comfortable working in a fast-paced, high-demand environment.

Desirable:

ITIL knowledge or certification.
Experience with ServiceNow or similar ITSM tools.
Experience working in large or complex service environments.

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Access all areas

Join us and you’ll follow a structured programme that gives you access to all parts of Computacenter including our senior leaders.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

We are an award-winning employer!

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