221111-en_GB
Life on the team
We’re looking for an enthusiastic and highly organised Warehouse Supervisor to join our Logistics team.
This is a hands-on role where you’ll lead and support a team within a fast-paced warehouse environment, helping to ensure customer orders are delivered accurately, efficiently and within agreed service levels.
Alongside day-to-day team leadership, you’ll play an active role across warehouse operations, including inbound and outbound activity, workload planning, administration and reporting. You’ll also act as a key point of contact between the operational team, customers and management.
If you’re organised, customer-focused and enjoy bringing out the best in a team while keeping operations running smoothly, this could be a great opportunity for you.
This role will require Security Clearance or the willingness to obtain this. This is an onsite position at our Hatfield site.
What you’ll do
- Supervise the day-to-day activities of the logistics team
- Ensure customer orders are completed within agreed SLAs and deadlines
- Monitor workflow, workload and resource allocation to maximise efficiency
- Support inbound and outbound warehouse operations
- Provide guidance and support to the team during busy periods and changing priorities
- Promote a positive team culture focused on accountability, collaboration and customer service
- Monitor work queues and support effective workload planning
- Maintain accurate operational records and reporting
- Act as an escalation point for customer and operational issues
- Liaise with customers, colleagues and internal teams via phone, email and meetings
- Escalate risks and issues appropriately to minimise impact on service
- Support continuous improvement initiatives to improve efficiency, quality and customer satisfaction
What you’ll need
- Experience working within a fast-paced warehouse, logistics or operational environment
- Previous supervisory or team leadership experience would be advantageous
- A good understanding of working within an SLA-driven environment
- Strong organisational and time-management skills
- Good administrative and reporting skills
- Strong problem-solving and decision-making abilities
- Excellent verbal and written communication skills
- The ability to prioritise and manage multiple tasks effectively
- Confidence working under pressure and to demanding deadlines
- Strong attention to detail and a commitment to quality
- A customer-focused mindset and the confidence to communicate with people at all levels
- Able to obtain Security Clearance
