Business Analyst

Computacenter (UK) Ltd • Hatfield

Hatfield

210881-en_GB

Life on the team

Do you have experience working alongside technical and design teams within Service Platforms? Have you been responsible for helping support and document Service Platform processes? Are you available now or in the coming weeks? If you answered YES - please click to apply!

This is an exciting opportunity to join a leading IT organisation as a Business Analyst for a 12-month fixed term contract starting asap. We’re looking for an individual who has existing experience working in a similar role and is able to travel to our global head office in Hatfield up to 2 days per week (hybrid role). This role will work alongside the Service Platforms team which supports services such as CyberArk, ScienceLogic, Citrix & MOVEit.

What you’ll do

Assist with scheduling the request management ticketing queues to the agreed process and procedures
Support and document processes to underpin the core services
Takes responsibility for the definition, documentation and execution of one or more small projects (Change to Service)
Scheduling stakeholder meetings and facilitating communications to the wider audience
Assess situations, issues and opportunities and escalate when appropriate
Establishes productive relationships and networks at an operational level to build and maintain relationships
Supports processes in accordance with Computacenter Information Security Policies
Effectively escalates issues and opportunities to line manager
Taking ownership of queries and managing through to a prompt resolution

What you’ll need

Be able to write high quality requirements documents, user guides, highlight reports and release notes
Highly motivated and focused individual with an organised and systematic approach
Excellent interpersonal skills illustrating a high standard of written and verbal communication
An individual who is able to confidently and quickly build relationships
Understanding of IT methodologies
Some experience of a monitoring or Privileged access management system which underpins IT service Management
Advanced academic background, preferably to good degree level or equivalent
Experience of developing best practice processes and procedures for functional area

Why you should choose us

Open communication

Despite our size, we’re an open organisation that doesn’t hide behind hierarchy. We communicate regularly, openly and directly. For us, it’s about being straightforward, delivering and doing the right thing. Essentially, we’re people dealing with people.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Pension and financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.

Flexible benefits

Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, ‘My Benefits’, you can. Achieve savings with our Cycle2Work, GymFlex, Travel Insurance benefits and loads more.

You belong

At Computacenter, we celebrate difference and it’s important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access to opportunities for everyone. Your application is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, a government scheme that helps employers attract, recruit, and retain disabled staff. We welcome applications from disabled people and accept applications in alternative formats – and guarantee to interview applicants who have a disability.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.