3rd Line Engineer - Mobile Device Management

The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for mobile devices across both cloud and on-premises environments. It includes device enrolment, policy enforcement, device management and security compliance and 3rd line technical support for complex issues. Leveraging tools such as Azure, Intune, Workspace ONE, Blackberry. Regular compliance assessments align environments with Computacenter’s technical and security standards for iOS and Android. Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.

What you’ll do

• In this role as a 3rd Line Mobile Device Management Engineer, you will be responsible for managing and delivering the mobile operating system deployments, configurations and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (JAMF, Workspace ONE, Blackberry, Intune, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc…)
• You will oversee the end-to-end execution of the enrolment, configuration, and in-life support of mobile devices. This includes iOS\Android OS releases, policy management, configuration management, and post-deployment support where required.
• You will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle.
• The role requires strong coordination skills, managing incident queues and SLA’s, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services.

What you’ll need

• The ideal candidate will have a strong background in endpoint management, cloud technologies. The following skillsets would be deemed essential to the role

  • Proven experience in a 3rd line support or senior mobile endpoint engineering role.
  • Modern Device Management using Workspace ONE, Blackberry, Intune to manage a large mobile customer estate
  • Strong hands-on knowledge of
    • JAMF / JAMf PRO ( security, threat prevention, policy management etc)
    • Workspace ONE Unified Endpoint Manager
    • Blackberry Unified Endpoint Manager
    • Intune
    • Apple Business Manager
    • Samsun KNOX
    • ZTNA (Zero Trust Network Access)
    • Entra ID
    • M365
    • Android Enterprise Manager
    • Certificate creation and management
  • Creation and management of user\device policies
  • iOS and Android mobile operating systems experience (installation and configuration)
  • Mobile Device Management through Organisation Groups
  • Device onboarding\offboarding