Service Contracts & Billing Specialist

Computacenter North America • nationwide call

nationwide

210665-en_US

About the role

The Service Contracts & Billing Specialist is responsible for all aspects of contract administration and controlling, customer invoicing and crediting, cross charge management, commercial policies and processes within the defined service levels. You will be collaborating with teams across the business to provide accurate contract administration and controlling for Computacenter’s customers.

What you'll be doing

Maintaining contracts including invoicing plans, vendors, technical structure of projects, contract requirements and requests.
Invoicing, shipping, filing, and management of contract, timesheet, and billing documents.
Owning the deferral process and accruals and maintaining of the credit notes process.
Supporting service review and analysis of contract profitability.
Analyzing, evaluating, and interpreting deviations between plan and actual margin
partnering with internal departments for service reviews.
Providing support for our customer’s needs including billing, budget controlling, and proof of performance.

What you have

2+ years of customer service experience.
Experience collaborating with a project management organization.
The ability to engage and interact effectively with people from many different teams and organizations and maintain these relationships.
Ability to understand client requirements and engage with cross-functional teams for service contract administration and controlling solutions.
Experience providing input into commercial reports/presentations and documents.
Excellent attention to detail, time management, organizational, and follow-up skills.
The ability to handle a fast-paced work environment with changing priorities.
Legal authorization to work in the United States.

Bonus points

Experience with IT and services delivery methodologies.
SAP experience.
OpenAir and/or Great Plains experience.

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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