Partner Renewal Generalist

Computacenter North America • nationwide call

nationwide

210817-en_US

About the role

The Partner Renewal Generalist has general knowledge regarding the full lifecycle of high-volume vendor support for quoting and ordering of on time renewals. The Renewal Contract Generalist will focus on several key and transactional partners creating timely quotes and on time orders for their assigned partners. They will be able to work on many partners and internal toolsets. This requires communication and cooperation with Sales staff and other internal staff to ensure the best possible experience for our customers.

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Run regular reporting (according to standard set) on assigned partners to ensure timely renewal preparation.
Work closely with manufacturers to obtain complete list of contracts for customers coming up for renewal and merge accordingly.
May request quote creation for transactional vendors to other resources.
Review and adjust details given by vendor accordingly to provide accurate quote for the customer.
Review and maintain opportunities in Salesforce for partner renewals and transactional vendors.
Partners with the business leaders to determine correct pricing for the customer for assigned and transactional vendors.
Create a quote or quote template for the customer quotes with accurate quoting/ordering details.
Send the quote or quote template to the business leader for presentation to the customer noting any anomalies or questions to the customer that may have been highlighted during the review.
Create material request as needed.
If revisions are requested by the business leader from the customer, then Partner Renewal Generalist will be responsible for making changes in the required SLA.
Receive purchase order from Sales team or Named Account Renewal Manager.
Place the Sales Order under the proper customer entity.
Ensure that customer billing takes place in a timely manner.
Update the Vendor portals and details with necessary information per the customer request.
Other duties as assigned.
Embrace and support Computacenter’s mission and core values.

What you have

Legally eligible to work in the United States.
Good knowledge and experience with Salesforce, SAP, MS Office and MS Teams
Excellent attention to detail.
Good knowledge of the IT industry and an understanding of IT technologies and products.
Comfortable communicating with colleagues in different countries where English is not the first spoken language.
Excellent self-organization and time management skills.
Ability to prioritize and handle multiple requests simultaneously.
Can build trust, be assertive when required and shows initiative and enthusiasm.
Resilience, and able to deal with stressful situations.
Demonstrate an understanding of product supply chains.
Team-oriented working and thinking.

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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