Service Center Lead (Warehouse / Inventory Control)

Computacenter North America • nationwide call

nationwide

215175-en_US

About the role

The Service Center Lead oversees all aspects of operations within the Service Center, ensuring alignment with customer requirements and the full scope of projects. This includes management of activities at the Service Center, at customer sites, and at additional locations supporting the RDD team’s efforts. The Service Center Lead is accountable for independently managing inventory operations, supervising daily service center activity, and maintaining facility operations when leadership is not on-site.

This role ensures accurate receiving, put away, picking, and shipping of equipment, maintains strict inventory integrity, and ensures compliance using HCAP’s inventory management system. Additionally, the Service Center Lead provides continuous feedback to leadership on process improvements, warehouse layout optimization, and operational enhancements to support customer-focused excellence.

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Inventory & Service Center Management
- Lead and manage all inventory control operations, ensuring accuracy across receiving, put away, picking, and shipping of high-value equipment and materials.
- Oversee and ensure seamless coordination of all service center functions to meet customer requirements and project scope.
- Independently determine and assign put away locations in line with warehouse strategy and project-specific needs.
- Maintain accurate, real-time inventory tracking through HCAP’s system and full lifecycle traceability.
- Proactively resolve discrepancies or barriers impacting inventory integrity or service center operations.
Team Leadership & Operational Oversight
- Supervise and guide a small team of staff, assigning daily tasks, ensuring process adherence, and mentoring for performance across service center operations.
- Provide hands-on leadership by managing the facility daily, ensuring product quality, operational flow, and safety standards are upheld—even in the absence of on-site leadership.
- Foster a culture of accountability, safety, and efficiency within the service center team.
- Act as the onsite lead at customer sites or other project locations as needed to maintain consistency and service quality.
Facility & Process Improvement
- Serve as the primary onsite point of contact, maintaining smooth operations and addressing any escalations or issues in real-time.
- Provide regular feedback to leadership on operational challenges, layout recommendations, and process improvement opportunities.
- Collaborate with cross-functional teams to implement workflow enhancements, space utilization strategies, and customer-focused process improvements.
Shipping, Picking & Documentation
- Oversee fulfillment of pick tickets using FIFO methodology, verifying accuracy and completeness of outbound shipments, including high-value equipment.
- Ensure inventory and equipment are properly staged, labeled, and documented in accordance with quality and compliance standards.
- Coordinate with logistics and production teams to meet tight delivery schedules and customer deadlines.
System Integrity & Reporting
- Maintain full audit trails within HCAP, ensuring all inventory movement—including high-value equipment—is tracked and reported accurately.
- Generate and share reports on inventory levels, transactional history, service center performance, and project status updates.
- Support data-driven decision-making through reliable metrics and operational insights.
Embrace and support Computacenter’s mission and core values.

What you have

High school diploma or GED required. Associate degree or inventory control certifications preferred.
Experience: 2+ years in inventory control, or logistics operations.
Proven experience in inventory control and service center leadership.
Strong working knowledge of inventory systems, audit requirements, and service center optimization strategies.
Legally eligible to work in the United States
Proven experience in inventory control, warehouse leadership, and customer-focused service center operations.
Strong working knowledge of inventory systems, audit requirements, warehouse optimization strategies, and facility management.
Ability to operate independently and lead teams across dynamic, multi-location environments.
Excellent communication skills, problem-solving ability, and attention to detail.
Strong attention to detail and organizational skills.
Proficient with warehouse management systems (WMS); experience with HCAP is a plus.
Familiarity with FIFO practices a service center layout optimization.
Ability to operate warehouse equipment (forklift certification is an advantage).
Basic proficiency in Microsoft Office Suite (Excel, Outlook).
Ability to lift/move items up to 50 pounds.
Ability to stand, walk, and operate warehouse equipment for extended periods.
Accountability and reliability
Process discipline and attention to detail
Problem-solving and critical thinking
Commitment to operational excellence and safety

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

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