214851-en_US
About the role
The Director of Professional Services is a strategic leader responsible for driving North American operational excellence across the Field Engineering Low Voltage practice. This role combines hands-on leadership, project governance, and business development support to deliver exceptional field engineering services. With a strong foundation in management and adherence to BICSI standards, the Director of Professional Services ensures high-quality execution, continuous improvement, and team development across all initiatives.
This individual will oversee day-to-day operations, provide strategic direction, and serve as the primary point of escalation for complex issues. Partnering closely with sales, solutions, delivery teams, and third-party vendors, the Director of Professional Services plays a critical role in ensuring alignment between technical execution and client expectations.
What you'll be doing
- Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Team Leadership & Development
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- Lead, mentor, and coach a high-performing team of technical professionals and project managers.
- Oversee onboarding and training of new team members, ensuring alignment with delivery standards and rapid integration.
- Foster a collaborative culture focused on performance, accountability, and innovation.
Project/Program Development & Delivery Excellence
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- Provide oversight across all projects/programs to ensure on-time, on-budget, and in-scope delivery.
- Collaborate with project managers and technical leads on planning, resource modeling, and milestone achievement.
- Monitor project health metrics, resolve critical escalations (4th level), and ensure quality assurance.
- Drive continuous improvement through retrospectives, process refinements, and lessons learned.
Sales & Customer Engagement
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- Partner with sales and solution architects to scope new opportunities and ensure delivery readiness.
- Participate in customer-facing meetings to assess business needs, present capabilities, and build trust.
- Review and validate Statements of Work (SOWs) for feasibility, resource planning, and delivery quality.
Operational Management
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- Manage the daily operations of the low voltage practice, ensuring delivery consistency and operational efficiency.
- Serve as the escalation point for operational and technical challenges, driving resolution and client satisfaction.
- Align team capabilities and availability with project demand and strategic goals.
Vendor & Partner Relationships
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- Manage third-party vendors and partners to ensure compliance, performance, and timely service delivery.
- Support vendor evaluations, onboarding, and contract negotiations in collaboration with procurement teams.
Strategic Planning & Practice Growth
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- Identify and implement service innovations, best practices, and scalable delivery frameworks.
- Support strategic forecasting, labor modeling, and practice evolution to enhance market competitiveness.
- Contribute to business planning and capability expansion initiatives in alignment with PMO and Low Voltage standards.
- Embrace and support Computacenter’s mission and core values.
What you have
- 7+ years of experience in low voltage project delivery, including leadership or practice management roles.
- Strong knowledge of BICSI standards, structured cabling, and low voltage infrastructure technologies.
- Legally eligible to work in the United States
- 7+ years of experience in low voltage project delivery, including leadership or practice management roles.
- Strong knowledge of BICSI standards, structured cabling, and low voltage infrastructure technologies.
- Proven track record of team leadership, project governance, and operational management.
- Experience collaborating with sales teams and clients in a consultative capacity.
- Exceptional communication, stakeholder management, and problem-solving skills.
- BICSI certifications (e.g., RCDD) or equivalent ICT credentials preferred.
- PMP or other project management certifications.
- Experience managing vendor and partner relationships within the ICT ecosystem.
