Senior IT Service Architect (IT Infrastructure - Service Design and Delivery)

Computacenter North America • Dallas

Dallas
210430-en_US

About the role

The Senior Service Architect (IT Infrastructure) is a core member of the Services Pursuit team. Senior Service Architect (IT Infrastructure) has a general knowledge of a particular area of Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional), such as delivery methodology, cost drivers, supporting / enabling technologies, etc.Senior Service Architect (IT Infrastructure) is responsible for the assessment of customer requirements, development of service design, cost calculation, and non-complex pricing for Services solutions.

What you'll be doing

  • Qualification of managed services opportunities
    • Support the analysis of customer requirements
    • Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue
    • Support of customer specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance
  • Service Design
    • Assess and clarify customer requirements
    • Map requirements against Computacenter existing capabilities
    • Maximize the opportunities to utilize the Shared Service Factory and other core propositions.
    • Consider services outside of our existing capabilities
    • Define and communicate requirements for Transition & Transformation
    • Working closely and collaboratively with the Solution Manager, assist with the development of the solution/design (technical, operational, commercial)
    • Creates costing for developed service across the entire Services area
    • Working jointly with Delivery teams, agree to the solution design & costing
    • Work as part of a team on larger solutions to ensure that hand over to relevant support organization is successfully completed.
    • Creates complex pricing
  • General
    • Embrace and support Computacenter’s mission and core values.

What you have

  • Strong experience pricing large, complex IT Infrastructure projects
  • Good service understanding of IT Services (Workplace, Data center, Networking & Unified Communications or Cross-functional),
  • Good understanding of the IT outsourcing market & competition
  • Commercial capability in a business focused IT environment
  • Legally eligible to work in the United States
  • Ability to build relationships primarily with internal stakeholders and ISP’s
  • Ability to communicate effectively at all levels
  • Analytical and risk aware approach
  • Capable of working under own initiative but can work as a member of a team
  • Ability to prioritize own workload
  • Personal flexibility & willingness to travel.
  • Self-starting and results driven though clear prioritization of deliverables
  • Ability to work under time pressure
  • Managing and minimizing risk to bid deliverables and ensuring we always have the customer and customer deliverables in mind

Why you should choose us

Freedom & trust

At Computacenter, you can really thrive by having the autonomy to do the right thing, for the long-term benefit of your customers in our unique can-do culture. Our Sales professionals are trusted with high- profile customers and manage large-scale, complex projects.

Your work. Your time

Our culture means that you’re free to decide how best to manage your time and workload. All that matters is that you’re delivering your best for our customers and that you pursue a healthy work/life balance.

Celebrating success

Our two-day annual Group Kick-off event is an international sales conference like no other! It’s a great opportunity to network with your peers from Europe, Asia, and beyond. Learn, be inspired, and help celebrate the success of your team and your colleagues.

Showing appreciation & having fun

Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary!

Open communication

Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people!

Inclusive workplace

People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry.

Personal development

We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have advanced to become some of the most successful leaders across the global industry – and we’re proud of this.

Health & wellbeing

Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more.

Tuition reimbursement

Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

You belong

You belong

At Computacenter, we celebrate difference, and it’s important to us that we have a working culture where you can be free to be yourself. We provide an environment where you feel valued, respected, and supported to reach your full potential, and experience a sense of belonging. Because we know when you thrive, we thrive.

As a proud equal opportunities employer, we’re committed to ensuring that there is fair and equal access for everyone. Your application to join the team is considered on its merits regardless of your age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law. All that matters to us is that you share our vision and values, and you bring the experience and skills we need.

We welcome applications from disabled people and accept applications in alternative formats.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

Winning Together

We are an award-winning employer!

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