Inside Sales Team Manager

What you'll be doing

• Partners with business leaders to resolve customer escalations in a timely manner to avoid Disruption and minimize business impact.
• Manage direct reports in multiple locations.
• Build a collaborative, cross-functional community between different groups of the organization.
• Monitor overall performance of team to meet expectations.
• Ensures the implementation of process changes requested by management
• Ensures that staff have had all the information/training related to the processes/actions to be deployed and implemented
• Recruit, train, lead, motivate, develop and manage the performance of direct reports.
• Create and complete necessary project documentation/internal forecasting activities.
• Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties.
• Act as a point of contact for the team in connection with any work-related concerns issues.
• Participate in testing customer/internal tools, systems, processes
• Identify recurring problems and work toward root cause analysis with proactive, preventative solutions.
• Ensure that all the team comply with the client & Computacenter security and company policies.
• Develop and agree personal development plans for all direct reports.
• Prepares, implements and follows-up regular team meetings
• Complete the yearly performance reviews for direct reports.
• Ad-hoc initiatives and projects as required by the business.
• Lead the team by example and integrating the Computacenter core values into everyday mindset and speech.
• Embrace and support Computacenter’s mission and core values.

What you have

• 2 years+ People management experience
• Legally eligible to work in the United States.
• Requires outstanding writing and presentation skills, critical thinking, decision making and initiative
• Able to prioritize work, demonstrate resourcefulness, flexibility and attention to detail
• Experience of relevant business systems e.g. Salesforce (CPQ), Order Engine, SAP, Intranet, Internet, E-Business Tools
• Good time management as well as independent, solution-oriented work and good self-organization
• Demonstrates a detailed knowledge of and understands the direction of change in the marketplace, industry, consumer preferences and relevant stakeholders
• Coaches team members to recognize and use each other’s strengths to achieve team goals
• Encourages the following of standard processes and makes significant effort to improve processes
• Identifies decision makers and leverages relationships to improve service/sales
• Maintain and improve customer satisfaction levels
• Minimize costs
• Keep skills up to date with IT industry standards as appropriate to the role/Contract
• Attain and maintain accreditation as appropriate to the role/Contract