Technical Consultant-Genesys

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

216133-en_GB

Life on the team

As a Technical Consultant, you will be responsible for providing technical consultancy, solution design, and implementation services for Computacenter’s Genesys Cloud CX platform, which underpins the Global Service Desk. You will work closely with business stakeholders, internal teams, and partners to deliver enhancements and support initiatives that improve service performance, enable new capabilities, and ensure the platform continues to meet evolving business needs.

What you will do

• Contribute to the design, implementation, and support of enhancements for the Genesys Cloud platform.

• Deliver technical consultancy on internal and customer-facing initiatives involving Genesys Cloud.

• Work with business stakeholders and external vendors to implement new capabilities and ensure solutions align with business objectives.

• Support continuous improvement activities, helping to identify opportunities to optimise performance and efficiency.

• Develop clear, well-structured technical documentation to support solution design, governance, and delivery.

• Collaborate with colleagues and suppliers to deliver technical solutions and integrations.

• Participate in pre-sales and discovery activities where required, supporting the adoption of platform standards and best practices.

What you'll need

• 9 to 15 years years of experience working with Genesys Cloud CX or similar CCaaS platforms.

• Hands-on experience using Architect to develop and innovate changes to our existing omni channel flows (Voice – IVR, Web Chat, Chatbot and Email). • Familiarity with RESTful APIs for systems integration within the Genesys Cloud CX.

• Exposure to CX-as-Code practices (CI/CD pipelines, Terraform Cloud, GitHub) desirable.

• Experience across the solution lifecycle from requirements gathering and user journey design to implementation and optimisation.

• Understanding of Agile delivery methodologies, such as SAFe, is a plus. • Strong communication and interpersonal skills, with the ability to collaborate effectively across technical and business teams.

• Preferred certifications: Genesys Cloud CX Professional (GCX-GCP) and Architect (GCX-ARC).

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Sharing knowledge

We organise several events and initiatives that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, leadership programs, access to our learning platform and much more.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

You Belong

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.