Technical Analyst-Genesys Administrator

Computacenter Ltd • Bangalore Bengaluru

Bangalore Bengaluru

216136-en_GB

Life on the team

We are seeking a highly skilled and experienced Senior Genesys Administrator to join our dynamic IT team. The ideal candidate will be responsible for the administration, configuration, and maintenance of our Genesys contact centre platform. This role requires a deep understanding of Genesys solutions, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams to ensure the optimal performance of our customer service operations.

What you will do

Administration and Maintenance:
Oversee the daily operations of the Genesys platform, including system configuration, monitoring, and troubleshooting.
System Upgrades and Patching: Plan and execute system upgrades, patches, and enhancements to ensure the platform remains up-to-date and secure.
Performance Optimization: Analyse system performance and implement improvements to enhance efficiency and reliability.
User Support and Training: Provide technical support and training to end-users and other IT staff on Genesys functionalities and best practices.
Integration Management: Manage integrations with other systems and applications, ensuring seamless data flow and interoperability.
Incident Management: Respond to and resolve system incidents and outages, conducting root cause analysis and implementing preventive measures.
Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.
Compliance and Security: Ensure the Genesys platform complies with industry standards and security policies.
Customer Onboarding: Support the onboarding of new customers, ensuring a smooth and efficient transition onto the Genesys platform.
Innovation Improvements: Drive innovation by identifying and implementing improvements to the Genesys platform and related processes.

What you'll need

Bachelor’s degree in computer science, Information Technology, or a related field.
Experience: Minimum of 5 years of experience in administering Genesys or other contact centre solutions.
Technical Skills: Proficiency in Genesys Cloud, Cloud solutions; knowledge of SIP, VoIP, and telephony systems; experience with SQL and scripting languages.
Certifications: Genesys Certified Professional (GCP) or equivalent certification preferred.
Soft Skills: Strong analytical and problem-solving abilities; excellent communication and interpersonal skills; ability to work independently and as part of a team.
Experience with cloud-based contact centre solutions.
Familiarity with ITIL processes and best practices.
Experience in a customer service or call centre environment.

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

Why you should choose us

Freedom & trust

You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work.

Showing appreciation & having fun

Great performance is recognised, so too is the willingness to help others. Our Bravo! awards, quarterly and annual rewards, and Long Service Awards Scheme are just a taste of how we say thank you for a job well done. And when it comes to recognising success, we love to celebrate. Our company and team events are legendary!

Working with the best

Over 1,300 technology consultants, 900 project managers and 3,200 systems engineers come together to form our highly regarded professional services community. You’ll find they’re a close-knit team, where mutual trust and collaboration is the norm.

Inclusive workplace

People work best when they bring their whole selves to work, that’s why we see and value you as the amazing individual you truly are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity and promote inclusion within our industry.

Sharing knowledge

We organise several events and initiatives that bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together.

Exciting digital technology

Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further.

Health & wellbeing

Our people are our greatest asset and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme to support your health and wellbeing.

Personal development

We like to invest in our people. We offer training and technology certifications, mentoring and coaching, specialist or management careers, leadership programs, access to our learning platform and much more.

Pension and financial security

We offer various benefits to help our people save money for the long term an maintain financial security.

Time off to explore your creativity

Our people-driven internal core committees ensure that you taking time off work to invest and explore your creativity in various activities.

Winning Together

At Computacenter, we have been writing success stories for more than 40 years! Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking.

What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.